QUEEN’S BUSINESS SCHOOL INFORMATION TECHNOOGY, ANALYTICS & OPERATIONS (ITAO) SEMINAR SERIES

Monday 16^th February

1pm

“From Hype to Institutionalization: Strategic, Ethical, and Organizational Foundations of Artificial Intelligence in Healthcare Information Systems”

Attila Hertelendy

Florida International University

Abstract

Artificial intelligence (AI) is rapidly transforming healthcare organizations, yet much of the existing discourse emphasizes technical capability rather than the organizational, strategic, and institutional conditions under which AI creates sustained value. This research seminar examines AI implementation in healthcare through the lens of information systems scholarship, focusing on how organizations move from experimental adoption to routinized, governable, and ethically grounded use of AI at scale. Drawing on empirical insights from real-world healthcare deployments and executive decision-making contexts, the seminar explores AI as a socio-technical system embedded within complex clinical, regulatory, and organizational environments.

The seminar advances a strategic IS perspective on healthcare AI by integrating governance structures, organizational readiness, workflow alignment, and ethical accountability into a unified conceptual framing. Particular attention is paid to tensions between innovation speed and institutional constraints, including professional autonomy, regulatory compliance, explainability requirements, and trust. Rather than treating AI as a discrete technological artifact, the discussion conceptualizes AI as an evolving organizational capability that reshapes decision rights, knowledge work, and power relations within healthcare systems.

For information systems scholars, the seminar highlights theoretical implications for digital transformation, IT governance, socio-technical change, and responsible AI. It also surfaces promising avenues for future research, including AI governance archetypes, value realization pathways, and the role of executive sensemaking in high-stakes AI adoption. The seminar is intended to stimulate critical discussion at the intersection of IS theory, healthcare contexts, and the organizational consequences of advanced AI technologies.

Bio

Attila Hertelendy, PhD, is a recognized leader in artificial intelligence applications for healthcare delivery and organizational resilience. With over 28 years of healthcare executive experience across four countries, Dr. Hertelendy specializes in leveraging AI and digital health innovations to transform hospital operations, enhance clinical decision-making, and strengthen healthcare system preparedness.

As Assistant Professor in the Department of Information Systems and Business Analytics at Florida International University's College of Business, and Assistant Professor and Senior Fellow of Population Health at the Wertheim College of Medicine, Dr. Hertelendy leads pioneering research at the intersection of artificial intelligence, healthcare informatics, and organizational performance.

Dr. Hertelendy's research agenda focuses on AI-driven solutions for healthcare resilience, predictive analytics for disaster preparedness, and intelligent systems that improve care delivery during crises. His work examines how machine learning and advanced analytics can enhance hospital operational efficiency, support clinical workflows, and enable data-driven executive decision-making. He has authored over 150 publications in leading journals including Harvard Business Review,  The Journal of Healthcare Management, JAMA, JMIR,  The Lancet, The Lancet Planetary Health, and The Lancet Regional Health, with a particular emphasis on AI applications in healthcare management and emergency response.

A sought-after keynote speaker, Dr. Hertelendy addresses healthcare executive audiences globally on artificial intelligence strategy, crisis leadership, and digital transformation in healthcare organizations. His expertise bridges the technical capabilities of AI with practical implementation challenges faced by healthcare administrators and C-suite leaders.

Dr. Hertelendy serves as Deputy Editor for Disaster Medicine and Public Health, and Associate Editor for the Journal of Climate Change and Health.

QBS Student Hub, Employability Hub, 0G.025A

Microsoft Teams

Click here to join meeting

Meeting ID: 348 657 148 913 43

Passcode: DF2Lp3dH