If you have any questions regarding contract length, please contact allocations@qub.ac.uk.

• accommodation allocation policy 2025-26
• Conditions of Occupancy 2025-26

Failure to settle accommodation fees will result in you being asked to leave Queen’s University accommodation or accommodation at Student Roost and details of your account will be passed to the University’s debt collection agency.

The University has a robust debt management procedure in place which outlines the steps that will be taken by the Residential Fees and Accommodation Team when payments are outstanding / overdue.  For a detailed explanation of this procedure please click here. 

Outstanding debt will also affect your ability to secure accommodation for the upcoming academic year.

For accommodation bookings, International students include any students who reside outside the UK, including students in the Republic of Ireland.

International Students accepting a contract for 40, 44, 48 or 51 weeks starting in September the following payment options are available:

•  Full payment
•  2 instalments

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Returning International Students

Returning students who paid accommodation fees via direct debit in a previous year are also eligible for the following payment options:

• 3 Direct Debits
• 7 Direct Debits

If you need to verify or update bank details saved on your Accommodation Account, the Residential Fees team can help you.

These students include students from N. Ireland, England, Scotland and Wales. For students accepting a contract for 40, 44, 48 or 51 weeks starting in September the following payment options are available:

• Full payment
• 3 Direct Debits (This option best aligns with the loan disbursement dates for UK Student Finance providers)
• 7 Direct Debits (This option is recommended for those making payment using a monthly salary)

As well as choosing from the payment plans for International students or NI/GB students, postgraduate students receiving a stipend or salary from Queen's University can have their accommodation fee deducted from the stipend in consecutive instalments,

• 7 instalments from October each year to April inclusive for a 40 week contract.
• 8 instalments from October each year to May inclusive for a 44 week contract.
• 10 instalments from October each year to July inclusive for a 48 or 51 week contract.

Students will be sent a stipend deduction form before arrival or on request from the Residential Fees team.

This form must be returned to the Residential Fees team by email or to your Elms Reception before the 1^st October.

For more information contact the Residential Fees team on ++44 (0)28 9097 4407.

Students accepting a contract for one semester or less are required to pay their accommodation fee in full prior to taking up residence, meaning they are eligible for the following payment options: 

• Full Payment

Students must provide evidence of sponsorship or scholarship from a government or other official organisation and contact the Residential Fees team at residentialfees@qub.ac.uk  

The team will then contact you to arrange a payment plan based on the disbursement dates of your award.

Students being funded by an organisation who requires an invoice for payment, must ensure contact name, email address and postal address can be provided.

Paying by Bank Transfer

To pay by bank transfer directly to Queen's Elms Accommodation, the payment must quote the student’s number and name as reference, and be made payable to the Accommodation bank account below:

Bank Address:                  

Ulster Bank
11-16 Donegall Square East
Belfast
BT1 5UB

Sort Code: 98-01-55
Account No: 30090415
Account Name: The Queen’s University of Belfast Elms Halls

It is essential that the bank processing the transfer quotes the name of the student and student number on the transaction. If this information is not included, it may result in a delay in processing the payment to the student’s account.

For payments that originate outside the United Kingdom, the following IBAN/Sort Code should be quoted.

IBAN:                  GB71 ULSB 9801 5530 0904 15
Swift Code:         ULSB GB 2B

Bank account details need only be added to your Accommodation account if you plan to make accommodation payments via direct debit. A UK bank account is required to set up a direct debit mandate.

If you already have a UK bank account,

• Check with your bank that your account allows direct debits to be taken.
• Junior and savings accounts do not allow for direct debits to be taken therefore you will need to contact your bank to upgrade your account.

For students who do not have a UK bank account, an account can be opened after you arrive.

1. Choose your preferred bank
2. Proof of residency will be required - you can access a proof of residency application online via your accommodation account.  A letter will be available for collection within 24 hours of your submission date.

You can then make arrangements with the bank to set up your current account, ensuring it can be used for direct debits. Once this is complete then add these details to your accommodation account.

Help is also available on how to open a UK bank account at My Queen's 

UK bank details must be added to your accommodation account as soon as possible to allow time for the direct debit mandate to be set up.

Once the bank details have been received and verified a direct debit payment schedule will be created which will detail your scheduled payments and be emailed to the address you provided when adding your bank details.

Please click here to log on to your Queen's Online Accommodation Account to add these details.

Changes to bank account details

If there are any changes to your bank account details contact the Residential Fees team immediately as 28 days notice is required to make any amendments to the direct debit instructions.

Returning students

If you are a returning student the bank details you submitted for the previous year can be used to process your direct debits. If you need to check these details or make any changes contract the Residential Fees team.

When you are sent an offer of accommodation you have 24 hours to accept it and pay your deposit to secure your place. Payment of the £300 accommodation deposit confirms acceptance of your accommodation offer. 

This amount converts to a damage deposit and is held on your accommodation account for the length of your contract.

The damage deposit is not a pre-payment and therefore NOT deducted from your residential fees balance.  

Upon checking out of your accommodation, your room will be inspected. Any damages and outstanding charges will be deducted from this deposit. In case of deductions, you are entitled to a clear statement of these charges at the end of your contract. 

If you disagree with the proposed deposit deductions, you can reach out to the Accommodation Team by e-mailing accommodation@qub.ac.uk.

We aim to refund deposits as quickly as possible, but please note this process might take several weeks due to individual room inspections and the high number of queries. 

Refunds are issued through the following methods: 

• Deposit paid online via Worldpay will be refunded to the account linked to the original payment card*. This account cannot be changed. 
• Deposit paid by any other method will be refunded by bank transfer to a nominated account. 
• Returning students who are offered accommodation for the upcoming academic year** will have their deposit transferred to next year’s account. 

* If the account has been closed, you will need to notify the Residential Fees team prior to your departure. 

**Subject to no outstanding charges on the current year`s account. 

With queries regarding your deposit, please e-mail residentialfees@qub.ac.uk. 

Card payments (online or at reception), and Bank transfers. 

For direct debit plans, each instalment will be collected on the 1st of each payment month or the next business day. If the 1st falls on a weekend or bank holiday, the direct debit will be collected on the next business day.

Direct Debit requirements:

• A UK bank account is required to set up a direct debit mandate, please confirm with your bank that your account allows direct debits to be taken e.g. Junior and Savings accounts do not allow for direct debits.
• Valid UK bank details must be added to your Accommodation Account prior to check-in.

Please click here to log into the Queen’s Accommodation portal to add these details.

Changes to Bank Account details

If there are any changes to your bank account details, please contact the Residential Fees team immediately as 28 days' notice is required to make any amendments to the direct debit instructions.

Returning Students

If you are a returning student, the bank details you submitted for the previous year can be used to process your direct debits. If you need to check these details or make any changes, please contact the Residential Fees team.

Postgraduate students receiving a stipend or salary paid by Queen's University can have their accommodation fee deducted from the stipend in equal consecutive instalments as follows:

Students will be sent a stipend deduction form before arrival or on request from the Residential Fees team.
This form must be returned to the Residential Fees team by email or to your Elms Reception before the 1st October.

Financial Support for Students with a lower Household Income 

A Queen’s Accommodation bursary fund is designed to provide financial help to Northern Ireland students attending Queen’s who are from lower household income backgrounds (under £25,000 per annum). The scheme will support students in the next academic year, providing financial assistance towards the cost of their accommodation in Queen’s Accommodation and its nominated partners (in 2025-26 these are: Student Roost Swanston House and Mezzino Bradbury Place & Aster House).

Eligibility

To be included in the bursary scheme, NI students must be eligible for Student Loans Company funding (Student Finance NI). There will be two thresholds for the bursary based on household income (HHI) as provided via Student Finance NI:-

• HHI of less than £25,000; Accommodation bursary payment £750.
• HHI of less than £19,204; Accommodation bursary payment £1,250.

How do students get the bursary?

An application for the bursary is not required; students will be informed of the bursary payment based on the data provided to Queen’s via Student Finance NI and this will be communicated at the same time of them being sent an accommodation offer.

The bursary is part of a wider University programme of assistance including the Student Support Fund and the University Financial Assistance Fund, both of which support to students facing financial difficulties whilst studying.  

Students don't need to do anything to apply for this bursary. This will not be reflected on your account until later in the semester, prior to direct debits being set up. 

The Residential Fees Team can only provide information about your accommodation fees and does not oversee or administer financial aid and awards.

Information regarding available funds and scholarships can be found here:

• Funding and Scholarships | Study | Queen's University Belfast
• Student Financial Support | Study | Queen's University Belfast

If you are facing financial difficulties, SU Advice offers money and budgeting guidance. You can arrange to meet with an adviser by emailing su.advice@qub.ac.uk or attend a drop-in advice session—no appointment required.

Drop-in sessions are available on Tuesday, Wednesday, and Friday from 11:30 AM to 2:00 PM.

SU Advice is located on Level 3 of the Students' Union.