Repairs, Maintenance and Safety
We will ensure that you have the best experience when living in Queen’s Accommodation. We are committed to providing you with secure, comfortable and quality accommodation, which includes fixing any maintenance issues.
In this section
HERE TO HELP
To report a repair, click the submit request button below and enter your student number and as much detail as you can about the fault. If you need assistance completing the form, please follow the Online Maintenance Help Guide.
Submit a request Online Maintenance Help Guide
EMERGENCY MAINTENANCE REPAIRS
Emergency maintenance covers the following situations:
- No heating
- No hot water
- Kitchen sockets not working
- Bedroom - all lights not working
- Front door or bedroom doors not opening, closing or locking
- Major leak
EMERGENCY REPAIRS ELMS BT9 ONLY
Including 76 Malone Road, Grant House, College Gardens, Guthrie House, Mount Charles, Willow Walk
Emergency maintenance repairs should be submitted using the Online Maintenance System if they occur between 9am and 5pm Monday to Friday. Outside of this time or at the weekend, they should be reported to Elms BT9 reception on 028 9097 4525.
EMERGENCY REPAIRS ELMS BT1 AND BT2
Emergency maintenance repairs should be reported directly to reception if they occur between 8am and 8pm Monday to Sunday. Reception can be contacted either by using the intercom telephone or by dialling the reception numbers below;
Elms BT1: 028 9097 6040
Elms BT2: 028 9097 6441
Outside of these times emergency maintenance repairs should be reported to Queen’s security.
Security can be contacted on the numbers below;
Elms BT1: 028 9097 6049
Elms BT2: 028 9097 6349
FREQUENTLY ASKED QUESTIONS
-
What happens if I have more than one maintenance repair to report at the same time?
You should complete a maintenance request form for each repair.
- How do I report a fault that is not in my room?
Log your request but type in a description of the area where the repair is required into the 'Further Info' field, e.g. 1st Floor Kitchen or 2nd floor toilet right hand side.
- My sockets have overloaded, how can I prevent this happening again?
Except from Willow Walk, the total combined watts of your appliances cannot exceed 1000W at any one time. We will provide portable appliance testing (PAT) after arrival for any equipment that you bring with you. Faulty equipment will be removed if found to be unsafe.
For further information on the University PAT policy please click here
If the power in your sockets fails and there is a re-set button, please push this. If this does not restore the power, please log your request by completing the online maintenance request form.
- It is the weekend and I have a maintenance repair, when will it be fixed?
We will prioritise all non-emergency requests logged at the weekend on the next full working day and complete under a suitable response time.
- Can I track the progress of my maintenance request?
Yes, when you log into the Online Maintenance System, there is a button ‘Track Request’ – click on this and an update will be provided.
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It is Christmas /Easter/bank holiday and I have a maintenance repair, when will it be fixed?
Your repair will be assessed on the first available working day and will be completed under a suitable response time, however, if it is an emergency repair, please go to the emergency repair section for details.
- Can an additional heater be requested / use my own heater / purchase a heater, if my room is cold?
In the first instance check that the radiator in the bedroom is working by ensuring that the thermostat at the side of the radiator is turned on. The heating times for all accommodation can be found in the Student Handbook or check with your nearest reception.
If the radiator is not working / heating during the specified times, please log an online maintenance request here.
Students are not permitted to use any additional heaters in their bedrooms (unless instructed by Queen's Accommodation). Additional bedding can be provided on request during Winter months.
- Maintenance Response Times
Response Times:
Emergency (response within 4 working hours)
Urgent (response within 24 hours)
Standard (response within 5 working days)
Normal (response within 20 working days)
Maintenance inspections across all accommodation locations will take place 3 times a year and residents will be given 7 days notice. Disturbance will be kept to a minimum especially during exam periods.
- Top Tips - Prevention
- Blocked sink? Prevent this by not putting food i.e., rice or cooking oil down the kitchen sink.
- Remove all hair from shower or bedroom sink on a regular basis.
- Do not hang anything including coats on your bedroom door handle as this will stop the door from opening.
- You must not overload the sockets or use extension leads in your room or kitchen.
FIRE SAFETY
Weekly fire alarm testing and fire drills
Fire alarm testing takes place every Wednesday across all accommodation Fire drills will take place throughout the month of October each year.
COOKING
Most accidental fires start in the kitchen. Never leave cooking unattended and take extra care when using cooking oil. Do not use chip pans – and never cook when under the influence of alcohol or drugs. Taking care of your kitchen equipment is important, fat or grease can easily ignite and cause a fire, ensure you clean your oven, grill and microwave regularly.
FIRE SAFETY FAQs
-
Is there cladding used on any of the Queen’s Accommodation student housing buildings?
There is no combustible cladding used on Queen’s Accommodation buildings.
- How often are fire alarms tested?
Compulsory fire alarm system testing is carried out on a weekly basis throughout all student accommodation and across university buildings. If the alarm sounds for more than 10 seconds please treat this as an emergency and evacuate.
- Where can I find out more information about fire safety in my accommodation?
In the Policies and Documents section of our website please read the QUB Fire Safety Booklets (BT1 & BT2) for Residents in Elms BT1 and BT2.
For Elms BT9/Willow Walk and Queen’s Houses click here.
- Will there be fire drills so that students know what to do in case of fire?
Yes. Fire drills are carried out regularly in all student accommodation. In this context, it is important that all residents evacuate buildings on the sounding of any alarm. There is also a fire evacuation notice on the back of every student bedroom door which details what to do in the event of a fire and also where your assembly point is.
STRICTLY NO SMOKING
In line with current legislation, the University enforces a no smoking policy throughout all of its buildings and premises, including your bedroom, common areas and outside your accommodation building. Smoking, including e-cigarettes/vaping, is only permitted in designated smoking areas outside.
- At Elms BT9, the designated smoking areas are located at the front of the Treehouse, Willow Walk and between Sycamore 9 and 10.
- In Queen’s Houses, students can smoke outside the building away from the front and back doors.
- In Elms BT2, the designated smoking area is in the car park at the rear of the building and in Elms BT1 students must go outside the building away from the front door.
If you are caught smoking or vaping inside your building or anywhere not within the designated smoking areas, you may face disciplinary action within the terms of this accommodation contract and the University Conduct Regulations.
ELECTRICAL SAFETY
Don’t overload plug sockets and adapters, and watch out for loose wiring, scorch marks, and hot plugs and sockets.
Do not leave electrical items charging overnight or unattended, and always turn off when not in use. Check your electrical appliances and wires are in good working order, and if there are damaged don’t use them.
The use of candles, tea lights and incense is strictly forbidden across all student accommodation. Use LED battery candles instead.