Right from the moment I got out of my taxi from the airport, and arriving at Elms Reception I was met with a warm welcome. A few wonderful volunteers helped me find my way through Willow Walk and to my room and even pulled my luggage up the stairs for me! Then they took me to the Treehouse and introduced me to the Residential Team. I was once again amazed by the hospitality of Elms staff as they offered to carry the things and walked back to my apartment with me. It felt like home from the very first minute – I had the best sleep ever in my new bed that night!