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Applying to Queen's

Mastering the Clearing Call: Top Questions and Tips for University Success!

When calling a university during the Clearing process, you can expect to be asked a variety of questions to assess your suitability for the available course. Here are some common questions you may encounter.

Person holding mobile phone

1. Personal Information:

The university representative will likely ask for your full name, date of birth, contact details, and potentially your UCAS ID. Providing accurate and up-to-date information is important for the application process.

“The efficiency of the process was first rate. In addition, the phone lines for clearing were open during all sociable hours of the day so I could always call and check to see if everything was going as planned.”

- Tom Thorogood, Politics and Philosophy

2. Qualifications and Results:

You will be asked about your qualifications and A-level results (or equivalent). Be prepared to provide specific details, including the subjects you studied and the grades you achieved. They may also ask about any relevant additional qualifications or coursework.

3. Course Interest and Motivation:

The university representative will inquire about the course or subject you are interested in studying. They may ask why you are interested in that particular course and how it aligns with your career aspirations. Be ready to express your enthusiasm and highlight your relevant skills or experiences.

Student sitting outside campus

Explore the full range of courses at Queen’s

4. Background and Experience:

The university may ask about your educational background, such as your previous school or college. They may also inquire about any relevant work experience, internships, or extracurricular activities that demonstrate your interest in the subject area.

5. Clearing Decision:

The representative may ask why you are considering the university through Clearing and if you have any specific reasons for choosing their institution. Be prepared to explain your circumstances and why you believe the course and university are a good fit for you.

“Queen’s being a Russell group university means you get to enjoy a robust support system and development opportunities that are difficult to attain elsewhere.”

- Reham Lasheen, Public Health

Read more about why Reham chose Queen’s

6. Additional Assessments:

Depending on the course or institution, you may be asked to participate in additional assessments, such as interviews, portfolio reviews, or entrance exams. The university representative may provide information on how these assessments are conducted and what to expect.

7. General Questions:

You might be given an opportunity to ask questions about the course structure, modules, teaching methods, support services, accommodation options, or any other aspects of university life. Use this opportunity to gather important information that can help you make an informed decision.

Member of Queen's student services talking to students

Check out our FAQ section on the Clearing process

Remember, the specific questions asked may vary depending on the university and the course you are interested in. It's a good idea to prepare in advance by having your qualifications, results, personal statement, and any supporting documents readily available. Be confident, articulate, and genuine in your responses to present yourself as a motivated and capable candidate.

Our Clearing hotline opens at 8am on Thursday 17 August. Save our number today +44 (0)28 9244 3498.

Any questions can be directed to the Admissions team at

In your correspondence, please include your name, UCAS ID and a contact phone number and we will get back to you.


Find out more

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Staff Writer