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Information for Parents

Mother and daughter at the car on moving day

Moving away from home can be a big step in the life of a teenager and learning to live independently is a journey.

Discover how you can support your child as they move into University accommodation and keep in touch while away.

  • Why choose Queen's Accommodation?

    Finding a new home in a new city can be daunting! So, what do we offer our students that gives you peace of mind that they are safe, and have the best student experience from day one?

    • An all-inclusive package, with affordable options that include the following:
      • Water, heating and electricity;
      • High speed (250MB) Wi-Fi and wired internet supported by a 24 hour helpdesk;
      • Contents insurance;
      • Safety Team available 24/7
      • Customer Service Support 24/7
      • Cleaning of communal areas (during core teaching periods);
      • Online repair and maintenance service 24/7;
      • Television (including licence) in kitchen/common rooms;
      • Pastoral support, trips and events;
      • Parcel post system
      • Access to a gym at Elms BT1 and off-peak membership to the Physical Education Centre at Queen’s to support student well-being;
      • Rooms available for private and group study or society meetings;
      • Student lounge with games tables and free tea and coffee.
    • Other services and facilities:
      • Laundry provision across all locations (additional charge);
      • Room cleaning service (available upon request);
      • Student Lounge with computer access and printing facilities;
      • 24 hour study spaces.
    • Lifestyle room options available – No Alcohol, Quiet Living and Single Gender.
    • Student focused pastoral support via the Residential Life Co-Ordinators and Residential Assistants, seven days per week, with additional Student Wellbeing and Students’ Union initiatives to support wellbeing and mental health issues.
    • We are registered with The Student Accommodation code and committed to ensuring high standards of accommodation.
  • Applying for accommodation

    Online accommodation applications for 2023-24 can now be submitted and can be accessed via the ‘How to Apply’ section of the website.

  • Financial Support

    A new bursary scheme to support students from lower income backgrounds has been announced by Queen’s University Belfast. The scheme, worth over half million pounds, will support students in Northern Ireland from low-income families to help with accommodation costs.  

    For further information please click here.

  • Settling In

    Homesickness is a natural feeling that many students experience.  To help them get settled, our Residential Life Team is available to give advice, mediate, deal with emergencies or just offer time for a friendly chat.

    Queen’s offers a range of free and confidential well-being services. They provide students with information, practical and therapeutic support to help them manage any difficulties they are experiencing.

  • Contact Us

    We want to hear from you if you have any questions, concerns or complaints.

    Customer Services:  accommodationfeedback@qub.ac.uk 

    For any general enquires or questions about our facilities and services: accommodation@qub.ac.uk 

    Residential Life team

    If you are concerned about your child's/student's welfare, wellbeing or support.

    The Accommodation Office

    For everything related to the allocation of accommodation or rooms

Parents carrying boxing at moving in day

  • Insurance

    Contents insurance cover provided by UK & Ireland Insurance Services (Online) Limited, is included as part of the accommodation fees. Further information on the policy can be found on their website.  Details of what is covered in the policy can be found in our Policies and Documents section.

  • TV Licence

    If a student plans to have a television in their room, or watch live or catch-up TV online, they will need a TV license.  For further information visit University students and the TV Licence - TV Licensing

  • Safety and security

    Safety and security are a key priority for us and we have a wide range of measures in place. These include 24/7 safety teams based in Elms BT9, Elms BT1, Elms BT2 and Queen's Houses are monitored by Queen's Security based at the main University campus.  There is CCTV and regular patrols by the Safety Teams across all our accommodation.

  • Keeping in touch

    It's normal for students to get caught up in their new, exciting lifestyle, but if you're worried then you can contact the Residential Life team to just ask them to check in.

    Letters or care packages are a nice way of doing it which you can send directly to them at their accommodation. Simply mark the mail clearly with your name, student number, building, floor and room number.