University Complaints Procedures

Queen’s University is committed to ensuring a high quality educational and pastoral experience for its students supported by academic, administrative and welfare support services.  It is also committed to working with its internal and external stakeholders; its wide range of staff who are engaged in supporting the institution’s education and research as well as members of the general public.

There will, however, be occasions when individuals feel dissatisfied with the teaching and learning, facilities or services provided by the University, or with the way the University or its staff have acted or omitted to act.

This website provides details on how the University considers such complaints and academic appeals, from early consideration through to formal resolution and review, together with information on how to make a submission under each stage.