To help you settle into your new accommodation and explore the local area, we have selected the information we think you will need.
Please read our Student Handbooks which provide you with all the information you need to know.
- Elms BT1 - BT2 University Living Student Handbook 2022-23
- Elms BT9 University Living Student Handbook 2022-23
Your first point of contact at Queen's Accommodation
The receptions in Elms BT9, Elms BT1 and Elms BT2 are your first point of contact for advice, support and general enquiries. They are open seven days a week, 8am-8pm.
DURING YOUR STAY - FREQUENTLY ASKED QUESTIONS
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What happens if I am absent from Queen's Accommodation?
If you plan to be away from your accommodation for longer than seven days, please inform your room mates and the accommodation team. This will allow us to account for you in case of an emergency and allow us to maintain water hygiene by flushing toilets and running water during your absence.
- Are there bike shelters at Queen's accommodations?
Bike shelter are located at the following locations:
Elms Village
- Willow Walk
- Entrance to Elms Village beside the Pay per Use car park
- At the side of Sycamore Park Apartment 9
Queen’s Houses
- Rear of Grant House
- Side of 7 College Gardens
- Rear of 26-50 Mount Charles
- Rear of Guthrie House (temporarily out of use)
City Centre
- BT1
- BT2
For the access code to your nearest secure bicycle shelter, please speak with a member of staff at reception.
- How do I check out at the end of my contract?
When checking out of your accommodation please return your key(s) or key fob to reception. Bedrooms, bathrooms and kitchens all must be left in a clean condition with all rubbish removed to the nearest waste centre / bins.
- How do I register with a doctor?
It is advised that you register with a doctor at the University Health Centre. If you require medical treatment or advice outside surgery hours, weekends, bank or public holidays, you should contact - +44 (0) 28 9079 6220.
- Can I get fast food and groceries delivered?
Vehicles delivering fast food and groceries are authorised to deliver to all accommodation locations.
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What if I need First Aid?
If you require first aid, please contact the nearest reception where one of our trained staff will assist. If there is an emergency and you require an ambulance call 999.
Elms BT9 reception - +44 (0) 28 9097 4525
Elms BT1 reception – +44 (0) 28 9097 6040
Elms BT2 reception - +44 (0) 28 9097 6343
- Am I allowed to have guests to stay?
We recognise that students will have friends/ guests to stay with them on occasions, however for health and safety reasons we require students to advise us of the dates that guests will be staying so that people can be accounted for in the event of an emergency. View accommodation guest policies:
- Can I get a hoover if I need one?
Hoovers can be signed out from Elms BT1 and Elms BT2 and at the Residential Life reception in the Treehouse. Each student can borrow a vacuum for 30 minutes by leaving your student card as a deposit. Your student card will be returned to you once the hoover is brought back in the same working condition in which it was signed out.
- How do I access the building/my room?
Each student will be issued with a fob to access their accommodation building and their room. The exception is in Mount Charles, College Gardens, Grant House, 76 Malone Road and Guthrie House, who will have a fob of the front door and a key for their bedroom. Do not duplicate or lend your key or fob to anyone else. If you lose your key or fob, report it to reception. Charges will apply for lost keys and fobs if not found.
£2.00 per fob and £7.00 per key
- Where is lost property stored?
Lost property items can be handed in to the nearest reception. They will be logged and stored safely. Items not collected by the end of the academic year will be given to a local charity.
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Where can I get my mail?
Students living in Elms BT1, Elms BT2 and Elms BT9 (except for students living in Willow Walk) will be issued with a key for their apartment post box located in each reception.
Parcel post is received at various times throughout the day. Once parcels are logged, they will be held in each reception and students will receive an email to confirm they are available for collection. All parcels can be collected by showing your student card/photo ID.
Post or parcels not collected within 4 weeks of the arrival date will be returned to sender.
- Is there parking available?
A limited number of car parking spaces are available within Elms BT9. If the use of a car is essential, students can apply for a car parking permit online via the online accommodation application, which costs £100 for the residential year. A parking permit allows access to parking spaces outside the accommodation buildings. If you are not allocated a parking permit for the academic year, you can park in the two car parks located beside the Elms BT9 admin building on a Pay Per Use basis.
Pay Per Use Car Parking at Elms BT9
Students that are unsuccessful in a request for an onsite parking permit or wish to park on a part-time basis, then this system presents an ideal solution. The charge is £0.70 per 24 hours.
If you wish to use these carparks, you must register your car details at Elms BT9 reception (you only need to register once).
You will be issued with a parking authorisation disc which must be displayed on the car window. Failure to do so will result in the car being clamped and a fine payable for its release.
How the parking system works:
- Drive up to the ticket dispenser and a ticket will be presented
- Remove and retain the ticket
- Park your car in a designated space
- On departure visit reception to make payment, new ticket will be issued
- At the exit barrier present the barcode to the reader and the barrier will raise
- Please report lost tickets to Elms reception. A charge will be incurred for lost tickets.
Please note there is only accessible parking at Elms BT1 and Elms BT2.
Please be advised that there are no parking facilities at 76 Malone Road, Grant House, College Gardens, Guthrie House or Mount Charles. If students park in these areas, they will be clamped and fined.
- How can I pay for fees or charges?
If you wish to make a payment for residential fees or other charges such as car parking or key charges, you can call into reception where your payment will be processed, and a receipt provided.
Please note that all receptions are cashless.
Payment queries can be handled by contacting the Residential Fees team at residentialfees@qub.ac.uk or meeting with a Finance advisor between 9.00pm - 5.00pm (Monday-Friday) Please note an appointment is necessary.
- What if I have a request or need to report a concern?
You can log in to you accommodation account to submit a request form to:
- Request a room move
- Request a release from your contract
- Report a concern
If you cannot find what you are looking for, please call in and speak with a member of staff at your reception or to a member of the Residential Life Team at your coffee bar.
- Is there security on site?
A Safety team operates 24 hours per day at Elms BT9. Elms BT1 and Elms BT2 receptions between 6pm and 8am every day. If you require assistance at any time, please contact your reception Elms BT9 on +44 (0) 28 9097 4525
Elms BT1 reception – +44 (0) 28 9097 6040
Elms BT2 reception - +44 (0) 28 9097 6343
If you are a student in 76 Malone Road, College Gardens, Grant House, Guthrie House or Mount Charles please contact +44 (0) 28 9097 5098/99.
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Can I get a taxi if I need one?
There is a free phone for Value Cabs taxi services located at all receptions. Value Cabs is the only taxi service permitted on site at Elms BT9 to pick up and drop off at your building.
- Is there visitor car parking?
Visitor car parking in BT9 only. Access can be granted for resident students / guests to have access to the site for 30 minutes. After this time, the car must be moved and parked in the Pay Per Use car park.
All guest vehicles must be registered at Elms BT9 reception and parking slips displayed in the vehicle. Failure to do so may result in the vehicle being clamped and a fine payable for its release. Please note that parking for visitors is limited and is subject to availability.
Parking Charges
0 - 30 minutes
Free
30 minutes - 24 hours
£0.70
Each 24 hours or part thereafter
£0.70