The Service is for
Business to Business
Service Description
SharePoint is provided as a online services platform for Business to Business services, primarily to other divisions within the Digital & Information Services Directorate.
Development work is also carried out for other University Directorates.
Contact Details
Help and Assistance
IT Service Desk Request IT Support.
- Phone: +44 28 9097 5050
- Email: itservicedesk@qub.ac.uk.
- Walk-in: McClay Library
Technical Support
As above
Sub-Services
- SharePoint Development
- Reporting Services
- Remote Blob Storage
- Enterprise Architecture
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
Orla Burns, Development Group Programme Manager (Learning and Teaching Support)
o.burns@qub.ac.uk or Tel. 028 9097 6203
- Week 3 September, Registration and Enrolment
- Weeks 1 – 4 January, Exam preparation and Exams
- Weeks 1 – 4 June, Exam preparation and Exams
- Weeks 2 and 3 August, Resits
Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
Orla Burns, Development Group Programme Manager (Learning and Teaching Support)
o.burns@qub.ac.uk or Tel. 028 9097 6203