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SharePoint Platform and Development

The Service is for

Business to Business

Service Description

SharePoint is provided as a online services platform for Business to Business services, primarily to other divisions within the Digital & Information Services Directorate.

Development work is also carried out for other University Directorates.

Contact Details

Help and Assistance

IT Service Desk Request IT Support.   

Technical Support

As above



Sub-Services

  • SharePoint Development
  • Reporting Services
  • Remote Blob Storage
  • Enterprise Architecture

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Orla Burns, Development Group Programme Manager (Learning and Teaching Support) 
o.burns@qub.ac.uk or Tel. 028 9097 6203

  • Week 3 September, Registration and Enrolment
  • Weeks 1 – 4 January, Exam preparation and Exams
  • Weeks 1 – 4 June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation

Orla Burns, Development Group Programme Manager (Learning and Teaching Support) 
o.burns@qub.ac.uk or Tel. 028 9097 6203