The Service is for

Business to Business

Service Description

As well as supporting Business Services and  , SharePoint is provided as a online services platform for Business to Business services, primarily to other divisions within the Information Services Directorate.

Development work is also carried out for other University Directorates.

Contact Details

For support of ongoing work:

  • Email: queens-online@qub.ac.uk
    Phone: +44 28 9097 6176

For new projects:

  • Email: pj.daly@qub.ac.uk
    Phone: +44 28 9097 6265

Sub-Services

  • SharePoint Development
  • Reporting Services
  • Remote Blob Storage
  • Enterprise Architecture

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/HolidayDates. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Paddy Daly Assistant Director (Information Services)
pj.daly@qub.ac.uk or Tel. 028 9097 6265

  • Week 3 September, Registration and Enrolment
  • Weeks 1 – 4 January, Exam preparation and Exams
  • Weeks 1 – 4 June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation

Queen’s Online Manager
Tel: 028 90976265

Level Two escalation

Assistant Director (Information Systems) 
Tel. 028 9097 6184

Level Three escalation

Seamus Doyle Director (Information Services Director) 
s.doyle@qub.ac.uk or Tel. 028 9097 6346