What is the Inter-Library Loan Service?
Inter-Library Loans (ILL) is a service which allows the library to source material for people which is not available in any Queen's Library branch.
The service is open to all staff and students at Queen's University.
Staff and Postgraduate Research students can apply for an ILL using the online requesting facility.
Postgraduate Taught and Undergraduate students: If the book or article you require is not available in the Library, you should contact your Supervisor and/or Subject Librarian to see if an alternative resource can be sourced from Library stock. If you are given the go ahead to request an ILL, you should complete the relevant book or article ILL online form. The form will then be sent to your supervisor for them to approve or decline the request.
Making a Request
Staff and Research Students
Requests can be placed online for material not held by the Library. You can do this in two ways:
- On the Library Catalogue, click 'Request an Inter-Library loan’
- When carrying out an article search, click 'QConnect' and then 'Inter-Library loan'
Articles are normally emailed to you.
Requests cannot be taken by telephone or email.
Taught Postgraduate Students (Masters) and Undergraduates
If you are given the go ahead to request an ILL, you should complete the relevant book or article ILL online form. The form will then be sent to your supervisor for them to approve or decline the request.
Articles are normally emailed to you. Requests must be pre-approved by your supervisor and cannot be taken by telephone or email.
How Long Will a Request Take?
Once received by the Library, an ILL request will be actioned within 3 working days.
Straightforward Inter-Library Loan requests may take only 2-3 working days to receive, whereas more obscure items may take several months. The majority of requests take no more than a couple of weeks, however, it is not possible to guarantee delivery within a specific time.
It is advisable not to submit requests for loans prior to leaving Queen’s on extended leave or field work, as the material may arrive while you are away.
Receiving ILL Items
Articles delivered via email
If the British Library is able to supply your article, a link to the pdf document is delivered by email.
You will receive an email from Sender: firstname.lastname@example.org with an active link to a document download page. Click on this link and follow the instructions to download your document.
Access to this link will cease after 30 days. Please note that ILL staff are also unable to recover the article for you after the 30 day limit. If you download and save the document you will have access to it for 3 years from the date of supply.
You will receive an email notifying you to collect the item(s) from your Branch Library.
Restrictions may be placed by the lending library requiring that some material be used in the library only.
Items for loan can usually be borrowed for 4 weeks. The return date will be written on a slip inserted in the book. Inter-library loans should be returned to the library from which they were issued.
It may be possible to extend the loan period of an item, providing it is not in demand. Please contact your library.
All borrowers will be contacted about overdue and in demand Inter-Library Loan items.
The British Library charges a minimum of £185.50 for the replacement of items which are long overdue or damaged or lost. This cost is charged to the borrower responsible and includes a non-refundable administrative charge of £92.75 plus VAT. This charge is subject to an annual rise in August.
Items in demand which are not returned promptly will also incur the above charges.