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Accessing the Service

The Training Process

Access to the service requires you to complete Web CMS training. The training package for the Web CMS is self-paced and can be completed at your convenience. It is a mandatory requirement that the training package is completed prior to gaining access to maintain or create websites and content within the Web CMS.

The training and onboarding process for the Web CMS is very simple and requires the completion of the three steps below. Please ensure that you have read through the steps and that the necessary actions have been completed.

Step 1 - Submit the Training Request Form

Your first step is to complete and submit the form Web CMS - Training Request. The details provided as part of this submission are important for our training records and it is essential that you complete it.

Please note: This form must only be completed by the staff member that will undertake the training.

You will receive an email with further details on how to complete Step 2.

Step 2 - Complete the Training Package

Work your way through and complete a range of training activities that will improve your knowledge and understanding of the Web CMS, and empower you to create and maintain content and media within the platform.

Use the resources and information on the Training Materials page to complete the training package. 

Step 3 - Request an Account and Access to the Web CMS

For users who have just completed the training package the final step of the onboarding process is to ask your Line Manager or Website Owner to submit the Web CMS - Account Creation and Access Request form on your behalf.

When the form submission has been received, a member of the team will process the request, and a confirmation email will be issued to advise when this request has been completed.

For users who have already access to the CMS ask your Line Manager or Website Owner to submit the request on your behalf via the SiteHelpDesk.


If you have any problems completing any of the steps and need assistance, please log a ticket via the IT Service Desk. After logging into the service desk:

  • In the Summary field include the term ‘Web CMS’ so that the Service Desk staff know where to allocate your ticket.
  • Include a short description of the problem you are having and click on the button to log the call.
  • A member of our team will be in touch.