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Accessing the Service

Have you completed the following steps?
  1. Completed CMS Training?  Log a training request through our IT Support service.
  2. Asked your Line Manager/Unit Manager to submit a CMS Access Request on your behalf?

To request access to the university CMS you must log the request through the IT Service Desk.

When you log a call in Sitehelpdesk, the following fields are listed:

  • User: Your name is displayed
  • Site: Queen's University Belfast is displayed
  • Department: Choose your department from the drop-down list
  • Phone: Your extension number is displayed
  • Service Category: Choose to log either a Service Request or an Incident.
  • Summary: Type CMS Support - followed by a very brief description of the Service Request.  For example, CMS Support - Access Request
  • Description: Type a fuller description of the support required or the issue you are experiencing with the Content Management System/your website.
  • Click Log Call.

For an access request, please include the following information;

  • Full name and QUB email address of the person requiring access
  • Name and published web address of the website e.g. School of Arts, English and Languages -

It is not possible to request access for yourself. You should get your line manager or site owner to log the access request.

Sitehelpdesk: Request access to CMS