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FAQs

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FAQs
Frequently Asked Questions

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Where is the latest Accessible Content Guidance?

You can find out about the latest Accessibility Regulations and guidance in the Accessibility area of our site.

You can learn about the key things you can do to help ensure your website is accessible.  You can also learn about Siteimprove, our digital governance platform and how you can register to receive fortnightly accessibility reports for your site.

How often does my site publish?

The following table shows the publish schedule of the main channels:

Channel NamePublish Time
Home  :12 Hourly (10:12, 11:12...)
Schools  :20 Every 2 Hours (10:20, 12:20...)
Directorates  :30 Every 2 Hours (9.30, 11.30...)
Research Centres  :52 Every 2 Hours (9:52, 11:52...)
Sites  :35 Hourly (10:35, 11:35...)
Elearning  01:55 Daily

Note: Edits will go live approx 45 minutes after the above publish times.

How do I get access to the system to edit my site?

  1. You will need to attend CMS Training before you can get a CMS account.  View our training dates here
  2. When you have completed CMS training, you should ask your line manager/site owner to log a request ticket through our SiteHelpDesk. We will then confirm the access request and assign your new CMS account to the site. View more information on accessing the system

How do I request a new site?

The Change Request Process needs to be completed before you can begin developing a new site.

Contact your Change Initiator who will discuss your requirements with you and submit the Change Request Form on your behalf. This Change Request then goes to the Digital Operations Group (DOG). This group will review the change request and you will be informed accordingly of the outcomes.

Please contact us through our SiteHelpdesk to find out who your Change Initiator is.

How do I change my existing site to the new Queen's style?

The Change Request Process needs to be completed before you can redevelop your existing site using the latest Queen's digital style.

Contact your Change Initiator who will discuss your requirements with you and submit the Change Request Form on your behalf. This Change Request then goes to the Digital Operations Group (DOG). This group will review the change request and you will be informed accordingly of the outcomes.

Please contact us through our SiteHelpdesk to find out who your Change Initiator is.

How do I register for CMS training?

You can register your interest in CMS training on our training web pages. 

Once you have registered your interest, we will contact you and then send you our self-paced CMS training instructions and resources.  When you have completed the training tasks and reviewed all the information, you can request your training sign off via our Sitehelpdesk.

Where are the CMS Training Videos?

Our online training materials are a useful reminder of the tasks you covered in the CMS training course. Here you'll find a series of instructional pages which have been broken into two main categories:

  • Common Tasks
  • Content Types

Begin with the common tasks videos, as these are the things you'll need to know to be able to maintain your site, for example, modifying existing content; adding different types of links.

The content types are a list of all the key layouts being used across the latest Queen's digital style (each web page is populated using different blocks of content, each block using a specific content type of your choosing).

How do I reset my password?

  • Go to the CMS login screen
  • Click Forgot password?
  • Enter your email address or CMS username
  • A reset key will be sent to your email address, which you should copy and paste into the Validation Screen (do not close the Validation Screen, minimise if required to open your email).
  • You will then receive a second email containing your new temporary password (You can reset your password after you login by clicking on your username located in the top right corner of the screen)
  • Login using your username and new temporary password, as normal.

Where is the SEO Guidance?

The Search Engine Optimisation (SEO) guidance for Queen's web authors is located on the 'Managing our Digital Presence' Guidance site (use your ADS login credentials to access this area):

Based on this guidance, we have created a handy checklist that you can reference when you're using the CMS:

How do I add a blog to my website?

You can create a blog using the Queen's WordPress blog facility

Once you have a published blog, the CMS offers you the facility to embed the blog feed on any page within your site. Ask us to help you embed your blog.

How do I set a Publish Date and Time?

For each piece of content on your website, the CMS offers you the option to set a specific date and time for that content to be published live.  For example, you can prepare content a few weeks or days in advance, planning its future release to the live site by creating the content, setting the required publish date and time options and then approving the content.

  1. Open the piece of content.
  2. Click on the Options tab.
  3. Click in the Publish date field.  Today's date and time will automatically be displayed and selected.
  4. Alter the date and time as required. 
  5. Update and Approve the piece of content.

Make sure you set the publish time to be at least two hours before it needs to go live. Do not set the publish time for exactly when you want the content to go live. There is no way to precisely publish a piece of content for a specific time - you have to work within the scheduled publish cycles.

For example, if you want a piece of content in the Schools channel to go live at noon, you need to set the publish time to be approx two hours previous to this - 10am. This is because the Schools channel publishes every two hours at 20 past the hour, so you are aiming for the content to catch the 10:20am publish cycle. The content will then publish to the live site at approx 11am.

Other channels, such as Research Centres, publish at different times. View the full list of scheduled publish cycles.

How do I shorten my URL?

There are a number of options to shorten your URL. These are:
  1. Output URI field
  2. QUB GO Short URL Service
  3. URL Redirect
 
1. Output URI field
 
By default, the CMS will publish out URL's based on section names. So, if you have a really long section name, your URL will be impacted by that.

To combat this, the CMS has an Output URI field for each section.  
 
This field allows you to create a smaller URL. 
 
A good example is the URL https://www.qub.ac.uk/alumni/. The full Alumni section name is 'Development and Alumni Relations Office' but it has an Output URI which has shortened the URL from 'Development and Alumni Relations Office' to 'alumni'.
 
It is important to note that it is best to add an Output URI when you are first creating a new section. You can add an Output URI at any time, but adding an Output URI to shorten the URL on a section that has been live for a while will affect any Google links, external links or bookmarks pointing to the old URL.
 
Tip: The current recommended format when entering a value into the Output URI field is to use hyphens to separate words, and to use lowercase.  For example, 'My Section Title', would be written in the Output URI field as 'my-section-title'. This format has benefits for readability and for Search Engine results/rankings. 
 
 
2. QUB GO Short URL Service
 
Please note that this is not a CMS service. This service is at the discretion of the service operators.
 
Accessing the service
You can access the QUB GO service at http://go.qub.ac.uk.
 
Important: Please make sure you are on the QUB VPN or using a QUB networked machine to access. Also, make sure you use your staff credentials to login). This service allows you to create short URL's.
 
Example Short URL: http://go.qub.ac.uk/my-short-url
 
 
3. URL Redirect
 
Please note that this is not a CMS service. This service is at the discretion of the service operators.
 
A URL redirect requires the involvement of the Web Infrastructure team to create a redirect that points to your web page. You can contact them via the Site Help Desk ticketing system.
 
You would need to discuss your short URL and other options with the Web Infrastructure team before this.