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FAQs

Frequently Asked Questions

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Where is the latest Accessible Content Guidance?

You can find out about the latest Accessibility Regulations and guidance in the Accessibility area of our site.

You can learn about the 6 things you can do to help ensure your website is accessible.  You can also learn about Siteimprove, our digital governance platform and how you can register to receive fortnightly accessibility reports for your site.

How often does my site publish?

The following table shows the publish schedule of the main channels:

Channel NamePublish Time
Home  :12 Hourly
Schools  :20 Every 2 Hours
Directorates  :30 Every 2 Hours
Research Centres  :52 Every 2 Hours
Sites  :35 Every 2 Hours
Elearning  01:55 Daily

Note: Edits will go live approx 45 minutes after the above publish times.

How do I get access to the system to edit my site?

  1. You will need to attend CMS Training before you can get a CMS account.  View our training dates here
  2. When you have completed CMS training, you should ask your line manager/site owner to log a request ticket through our SiteHelpDesk. We will then confirm the access request and assign your new CMS account to the site. View more information on accessing the system

How do I request a new site?

The Change Request Process needs to be completed before you can begin developing a new site.

Contact your Change Initiator who will discuss your requirements with you and submit the Change Request Form on your behalf. This Change Request then goes to the Digital Operations Group (DOG). This group will review the change request and you will be informed accordingly of the outcomes.

Please contact us through our SiteHelpdesk to find out who your Change Initiator is.

How do I change my existing site to the new Queen's style?

The Change Request Process needs to be completed before you can redevelop your existing site using the latest Queen's digital style.

Contact your Change Initiator who will discuss your requirements with you and submit the Change Request Form on your behalf. This Change Request then goes to the Digital Operations Group (DOG). This group will review the change request and you will be informed accordingly of the outcomes.

Please contact us through our SiteHelpdesk to find out who your Change Initiator is.

How do I register for CMS training?

You can register your interest in CMS training on our training web pages. 

Once you have registered your interest, we will contact you and then send you our self-paced CMS training instructions and resources.  When you have completed the training tasks and reviewed all the information, you can request your training sign off via our Sitehelpdesk.

Where are the CMS Training Videos?

Our online training materials are a useful reminder of the tasks you covered in the CMS training course. Here you'll find a series of instructional pages which have been broken into two main categories:

  • Common Tasks
  • Content Types

Begin with the common tasks videos, as these are the things you'll need to know to be able to maintain your site, for example, modifying existing content; adding different types of links.

The content types are a list of all the key layouts being used across the latest Queen's digital style (each web page is populated using different blocks of content, each block using a specific content type of your choosing).

How do I reset my password?

  • Go to the CMS login screen
  • Click Forgot password?
  • Enter your email address or CMS username
  • A reset key will be sent to your email address, which you should copy and paste into the Validation Screen (do not close the Validation Screen, minimise if required to open your email).
  • You will then receive a second email containing your new temporary password (You can reset your password after you login by clicking on your username located in the top right corner of the screen)
  • Login using your username and new temporary password, as normal.

Where is the SEO Guidance?

The Search Engine Optimisation (SEO) guidance for Queen's web authors is located on the 'Managing our Digital Presence' Guidance site (use your ADS login credentials to access this area):

Based on this guidance, we have created a handy checklist that you can reference when you're using the CMS:

How do I add a blog to my website?

You can create a blog using the Queen's WordPress blog facility

Once you have a published blog, the CMS offers you the facility to embed the blog feed on any page within your site. Ask us to help you embed your blog.