- What should I do if my fees are not correct?
If you have not been enrolled correctly in all of your modules your fees will not be correct. You should contact your school in the first instance to get enrolled on the correct modules. If you still have problems with your fees after being enrolled on the correct modules then please email Student Finance.Share
- What should I do if the Scholarship on my student account is incorrect?
Please email Student Finance quoting your Student number and giving full details of your enquiry. International students should contact email@example.com in the first instance to check that they have notified Student Finance about the Scholarship. Please note that after the International Office have confirmed your Scholarship it may take a number of days to appear on your Qsis account, particularly at busy periods such as Enrolment and Registration.Share
- What do I do if I have outstanding debt from last year and I cannot get access to the E&R Portal?
If you have outstanding debt from a previous academic year your access to the E&R Portal will be blocked.
You will need to speak to a member of the Student Finance Office to pay your outstanding debt before you will be given access to register through the E&R Portal.
Please phone 028 96 20 20 20
- How do I make an appointment to discuss my tuition fees or issues I am having enrolling?
You can book an in-person appointment to discuss your tuition fees with a member of staff at:
You can also phone the Student Finance Office on 028 96 202020 to discuss your fee query with a member of staff.Share
- How do I pay my outstanding tuition fees from previous years?
To pay you outstanding tuition fees from a previous year please telephone 02896 202020.Share
- How do I pay my current year tuition fees?
The University offers a number of payment options which are available at: https://qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/Share
- How do I get a receipt for tuition fee payment?
Receipts will be provided in the following ways depending on the methods by which you pay your tuition fees:
- Online via the E&R Portal (WorldPay) - A confirmation of payment will be sent to you directly from WorldPay. The University does not issue a further receipt.
- Online via your Qsis Account (WorldPay) - A confirmation of payment will be sent to you directly from WorldPay. The University does not issue a further receipt
- By Online Bank Transfer via FlyWire – A confirmation of payment will be provided at the point of payment. A further email will be sent by Flywire confirming that the payment has been sent to Queen's University Belfast.
- By Bank Transfer directly to the University's bank account – Within 3 days of the money being received by the University a receipt will be sent to confirming that your payment has been received.
- By credit or debit card over the telephone - you can request a receipt when making payment and this will be sent to you by email.
- Can I pay my tuition fees in instalments?
If you would like to pay your tuition fees in instalments you will be required to set up a Direct Debit agreement with the University. This can be set up by you, a parent, guardian, relative or friend but they must have a UK bank account.
Details of how to do this are available at:
- Can I pay my tuition fees by online bank transfer?
Queen’s University Belfast has partnered with Flywire to provide a simple and cost-effective payment method. This payment method allows international and home students to pay in their local currency.
Flywire allows you to:
- Pay in over 150 currencies
- Save money on bank fees and exchange
- Pay from any country and any bank
- Pay by bank transfer, credit and debit card and e-wallet solutions including Alipay & Paypal
- Track your payment online 24/7
- Receive email and text updates regarding your payment status
- 24/7 dedicated multilingual customer support
Please see the link below to make an online bank transfer by Flywire
- How much are my tuition fees?
The University’s published tuition fees are available at https://www.qub.ac.uk/Study/Feesandfinance/ by clicking in the red box near the bottom of the screen called Tuition Fee Schedule.
Tuition fees are also available for all courses at http://www.qub.ac.uk/courses/Share
- How do I apply for Undergraduate Student loans funding?
Eligible NI, GB and EU students will be able to borrow the full cost of tuition from the Government, in the form of a tuition fee loan. The tuition fee loan is not currently means-tested and is available to all eligible students.
Students can apply online for a tuition fee loan, maintenance loan and grant at the following links:
If you are an undergraduate NI, GB or EU student, with a confirmed tuition fee loan from the Student Loans Company (SLC), which covers your full tuition fees, we will confirm this directly with the SLC.
Students from Scotland must submit their notification of tuition fee funding by email to firstname.lastname@example.org
If you wish to be automatically assessed for the Queen’s Bursary please ensure that you agree to share your financial information from your student finance application with the University.Share
- How do I apply for Postgraduate Student loans Funding?
Students normally resident in Northern Ireland can apply online for a tuition fee loan at Student Finance NI. Your tuition fee loan will be paid directly to the University on your behalf.
Students normally resident in Scotland can apply online for a tuition fee loan at Student Finance Scotland. Your tuition fee loan will be paid directly to the University on your behalf.
Students normally resident in England and Wales can apply online for a tuition fee loan at Student Finance England or Student Finance Wales. Your tuition fee loan is paid directly to you. Therefore students funding their Masters with this loan, must pay a minimum 33% deposit payment at enrolment, followed by equal payments at the end of January and April. These dates are line with the loan instalment payment dates. To sign up to this arrangement students should contact email@example.com.Share
- My course is not recognised on my SLC application. How do I find this?
The SLC course code relating to your course which should be entered in your student loan application can be found at:
Please note there are separate links for Undergraduate and Postgraduate courses.Share
- I'm a Postgraduate student. Is there any funding available for my course?
Details of funding and scholarships are available at
- My sponsor is paying my tuition fees. What do I do?
A sponsor letter will need to be provided at the beginning of each academic year, at enrolment and registration. Full details of what should be included on this letter is available in the External Sponsor section of this webpage https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/externally-funded
The sponsor letter should be uploaded in the E&R Portal during registration. Sponsor letters not uploaded in the E&R Portal can be emailed to firstname.lastname@example.org
An invoice will normally be issued to sponsors in early November of each year. Payment is due 30 days from the date of invoice. The tuition fee liability will revert to the student if fees remains outstanding after the due date.Share
- Can I pay my tuition fees by telephone?
Yes, you can ring the Student Finance Telephone Payment line on 028 96 202020 to make a payment.Share
- What is the latest date by which I can pay my tuition fees?
When completing financial registration in the E&R Portal students are asked to either pay their tuition fees in full or sign up to pay their tuition fees by one of the other payment options offered by the University.
Please see https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/ for these options.
For students whose course starts in Semester one:
By 1st November each year, students who have not done one of the following:
- Paid their tuition fees in full, or
- Signed to pay their tuition fees by direct debit, or
- Have funding in place from the SLC/SAAS or other source, or
- Are sponsored and have submitted their sponsor letter either through the E&R Portal or to email@example.com
will receive an invoice requesting immediate payment of tuition fees. Tuition fees must be paid immediately following receipt of this request and no later than 30th November each year.Share
- When will I receive an invoice for my tuition fees?
If you have not paid your tuition fees or confirmed funding or sponsorship details with the Student Finance Office, you will receive a statement on 1st November. Tuition fees are due immediately.
You can make arrangements to pay your tuition fees at:
- How do I make an appointment to see someone in the Student Finance Office?
You can book a face-to-face appointment to discuss your tuition fees with a member of staff at:
You can also telephone with your query to +44 (0)28 96 202020.Share
- Who do I contact about my NHS Bursary?
Details of financial support for medical and dental students can be found on the NHS website at:
and NHS contact details are:
To ensure we collect your tuition fees from the NHS please email a letter confirming your eligibility for funding to firstname.lastname@example.orgShare
- I haven't received my SLC maintenance loan. Who should I contact?
If you have applied for a maintenance loan and received confirmation of your funding, you should receive your maintenance loan into your bank account within 3-4 days of completing your registration.
If you do not receive it, please contact your funding authority to see if there has been a delay.
If they confirm that it has not been delayed please email email@example.com and include your student support reference number and student number so that we can look in to this for you.Share
- I am having trouble paying my fees, or have a query as my fees do not seem to be correct, who should I contact?
If you are experiencing difficulty in paying all or part of your tuition fees, you must contact the Student Finance Office as soon as possible at firstname.lastname@example.org
You can check your Qsis account for details of your tuition fees at https://qsis.qub.ac.uk/
To discuss your tuition fee query please email the Student Finance Office with details at email@example.com
To speak to someone in the Student Finance Office please phone 02896 202020Share
- How do I submit a request for a tuition fee waiver based on exceptional circumstances?
From time to time circumstances arise which are outside a student’s control and which may prevent them from performing to their full potential.
The Student Finance Framework sets out University policy on when exceptional circumstances meet the threshold for a tuition fee liability review. The Framework states in Section 5.6 that “to meet the threshold for an adjustment to tuition fee liability there must be clear evidence of a significant negative impact on the student’s ability to engage with their studies over the period of the semester and/or academic year”. Exceptional circumstances are circumstances that are exceptional or ‘unforeseen’ and are over and above the course of everyday experience. The Framework is available at Fees and Funding | Study | Queen's University Belfast (qub.ac.uk)
Where a student is experiencing exceptional circumstances which significantly impact their ability to engage with their studies they are required to inform their School, at the earliest opportunity.
To submit an application for a tuition fee liability review, as a result of exceptional circumstances, a student must submit in writing a request for a review to their School, accompanied by documentary evidence supporting their exceptional circumstances. The School will consider the evidence and determine whether they will support the request.
Following approval the School will submit the application for a review of a tuition fee liability based on exceptional circumstances to the Tuition Fee Liability Review Group, who will determine whether a tuition fee waiver is approved or not.
The following types of requests can only be considered by the Tuition Fee Liability Review Group:
- Retrospective permanent or temporary withdrawal or dropping modules
- Extensions with module re-enrolments
Please refer to the link below for examples of exceptional circumstances
Guidelines for Students on Exceptional Circumstances | Academic & Student Affairs | Queen's University Belfast (qub.ac.uk)
Please note however to meet the threshold for an adjustment to a tuition fee liability there must be clear evidence of a significant negative impact on the student’s ability to engage with their studies over the period of the semester and/or academic year.
Financial problems are not deemed exceptional for the purposes of this review process. Short term illness may also not be considered to have a significant negative impact on the student’s ability to engage with their studies over the period of the semester and/or academic year.Share
- How do I apply for a refund?
If you drop modules, take a leave of absence, withdraw from your programme or have overpaid for any reason, you may be entitled to a refund.
For information on how your tuition fees may change in these circumstances, please refer to Section 5 Withdrawals and Refunds, of the Student Finance Framework.
The Student Finance Framework is available at
To begin the refund request please complete the form available at Refund Request Form
Once you have completed the form, a member of the Student Finance Office staff will contact you about your refund. Staff are required to follow a strict approval process before refunds are made so the refund process can take a number of weeks particularly at busy periods such as Enrolment and Registration. Please note that refunds will be made to the original payment method (debit/credit card, Flywire or direct bank transfer or a combination of these if you used multiple methods to make payment).Share
- What do I do if I am setting up a Direct Debit Instruction to pay my child's tuition fees?
The bank account holder must always complete the Direct Debit Instruction (DDI). Details of the Direct Debit Payment option are available at https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/self-funded/
If a parent/other third party is the account holder and is setting up the online Direct Debit Instruction (DDI), they must complete the Online DDI themselves.
- What do I do if I cannot set up an Online Direct Debit Instruction?
If you cannot set up a direct debit using our online link please email firstname.lastname@example.org to request a paper application form.
- I have a query about setting up a Direct Debit?
Please email email@example.com with your query.Share
- I am an international student and want to know how much of my fees to pay to receive an Early Confirmation Reward?
Please see https://www.qub.ac.uk/International/International-students/International-scholarships/international-scholarships/terms-and-conditions/early-confirmation-award-terms-and-conditions/ for details of this reward.
Note students must have paid their full tuition fees less the amount of their Early Confirmation reward and have emailed proof of payment to firstname.lastname@example.org in order to get the fee discount applied to their student account on Qsis.
At busy periods such as Enrolment and Registration, please note that it can take up to 5 days after you expect your payment to have reached the University’s bank account for the discount to appear on your student account on Qsis.
Please use the email@example.com email address if you have any queries about the Early Confirmation Reward.
- What is the Student Support Fund? How do I get Financial help?
Students can only apply to the Student Support and University's Financial Assistance Fund using an ONLINE application, available by logging into their Qsis Student Account at https://qsis.qub.ac.uk/
For help completing the online application please click here
All applications to the Fund must be made through the online application facility above, no paper applications will be accepted.
Please ensure you email all documentation in support of your application for financial assistance to firstname.lastname@example.org
Please record your student number on all documentation and in the email.
Please note documentation can only be submitted by email to the above email address.
Students will be advised by email whether their application has been successful or not.Share
- How do I submit my Student Support Fund supporting documentation?
Please submit all supporting documentation to email address email@example.com
All documentation should be submitted on ONE email only.
Applications will not be assessed until all documentation has been submitted in this way, so failure to do so will delay assessment of your application.
Following completion of your application you will be asked to submit supporting documentation based on the information you provided in your application. It is essential that you provide exactly what has been requested to allow your application to be assessed.
Examples of supporting documentation include:
- 3 month’s bank statements for ALL accounts held in your name (not in Excel format), including savings and travel accounts such as Revolut/Monzo
- Your Student Finance Notification letter which provides a breakdown of your tuition fee and maintenance loans/grants
- Tenancy Agreement/Mortgage statement
- Payslips for any paid employment or your most recent P60
- Approved Crèche/childminder invoice
- HMRC statement for tax credits
- Am I eligible for a second award from Student Financial Support?
Students may be eligible for a 2nd award if they have exceptional circumstances that have occurred since the 1st award was made. Documentary evidence must be provided to support this.Share
- How can I track the progress of my Student Financial Support application?
We update the Document Management page of your QSIS application when we are processing an application. If we require any further information, you will be notified by email and the Document Management page will reflect this.
There is often a 6 week turnaround for processing applications.Share
- What bank account details should I provide on my Student Financial Support application?
Student Financial Support awards can only be paid into a UK bank account.
Please note that we require your 8 digit account number and NOT your 16 digit card number.
Please also provide your sort code.Share
- What is the Queen’s Bursary?
Full details are available at
1st year students – Am I eligible for Queen’s Bursary?
1st year students household income has to be verified income. Please contact your Education Authority who can confirm what information is required to verify your income.
I should be eligible for Queen’s Bursary but haven’t received notification.
Please check with your Education Authority that “Consent to share” your information has been given.
How is the Queen’s Bursary paid?
Queen’s Bursary is paid directly into the bank account you have provided to Student Loans Company in February.
How do I apply for Queen’s Bursary?
Please complete Section 11 of your Student Finance application form to be assessed for eligibility.Share
- Queen's care leavers Bursary
The Queen’s Care Leavers Bursary, is paid directly to an eligible student’s bank account on receipt of a successful application, and is paid in two instalments of £500, at the start of each semester. Please visit http://www.qub.ac.uk/directorates/sgc/wpu/CareExperiencedYoungPeople/Share
- I cannot make a payment through Qsis
I am sorry to hear that you are experiencing technical issues. Please note that the online payment page is not supported by Apple products at this time including Safari browser. Can you please try using a different browser. Google Chrome is the preferred browser. You may find that your browser works better by allowing cookies:
- On your computer, open Google Chrome.
- At the top right, click More. Settings.
- Under "Privacy and security," click Site settings.
- Click Cookies.
- From here, you can: Turn on cookies.
Alternatively, you could make the payment on the phone with this number: +44(0)28 96 202020.
We are online to take calls Monday-Friday 9:30-4:30.Share