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Student Complaints

If you are unhappy or have a concern about course delivery, a service or facility at the University, you should use the Student Complaints Procedure.

The Student Complaints Procedure should not be used for issues relating to academic matters e.g. assessment outcome – you should refer to the Academic Appeal Regulations (Taught Programmes) or the Academic Appeal Regulations (Research Degree Programmes).

If you have a concern about the behaviour of another student, you should refer to the Student Anti-Bullying and Harassment Policy and the Guidline to Support Informal Resolution.  If you wish to make a complaint about the behaviour of another Queen's student, you should use the Conduct Regulations.

If your complaint is about sexual misconduct or a hate crime, you may wish to use Report and Support.