The content library is created in-house by clinicians and is updated quarterly and aligned with seasonal health themes and national health calendars. Personalisation is based on employee preferences, engagement data and health risk flags, delivering a bespoke experience to every user.

The hub provides staff with:

• Digital Gym – Online workouts for all staff, regardless of fitness level, that you can do at your own pace
• Nutrition – Healthy recipes and cooking demonstrations
• Wellness Journeys – 70+ Structured digital wellness e-learning programmes
• Meditation and Mindfulness – 200+ Guided tracks across 25 mental wellbeing themes
• Live Events and Series – Monthly expert-led webinars with Q&A, polls and interactive tools
• Condition Specific Prevention – Obesity, pre-diabetes and diabetes, musculoskeletal issues, anxiety reduction etc
• Rewards and Discounts – covering 1500+ local deals, hotel and travel deals, event tickets and national discount providers.

The wellbeing hub also provides a live chat option with a callback feature so staff can seek help at their own pace when they are ready.

Those who may not be comfortable discussing their issues with a telephone advisor may feel happier accessing information via the wellbeing hub, particularly if it is of a sensitive nature. You can either use the site on a stand-alone basis, or to gather information to better understand an issue before discussing it with an advisor. 

You can access these resources at https://qub.spectrum.life/

Accessing the Hub

When signing up to the Hub for the first time, use the unique PIN QUBSTAFF and follow the steps.

• Sign Up Now

Staff can also contact the service via SMS or WhatsApp and request a call back by texting “hi” to 07418 360 780 or via the live chat feature on the wellbeing hub.  

Option one: In the moment support (24/7)

Choose this option if you need immediate emotional support. You will be connected to a qualified counsellor, available anytime, day or night. We aim to answer within 9 seconds, but sometimes it can take a bit longer. Please stay on the line for immediate support.

Option two: Legal and Financial support (Monday to Friday, 9am to 5pm)

This option connects you with our team, who will take the details of your enquiry and, if appropriate, arrange a referral for you to speak with a legal or financial specialist.

Please note that even during operating hours, you may be given the option to leave a voicemail if you are waiting longer than 60 seconds for someone to answer. If this happens, please leave a short message advising why you are calling, and a member of the team will contact you to make arrangements for the appropriate legal or financial support. If you request a call back at a specific time, we will do our best to accommodate this, but we cannot guarantee an exact call time.

Support is available for specific types of legal and financial queries, and some exclusions apply. Once a referral is made, the legal or financial specialist will contact you directly to arrange an appointment.

Important 
If you are feeling emotionally distressed due to a legal or financial issue, please select Option One. A counsellor is available 24/7 to support you and can also arrange a referral to a legal or financial specialist during the call if appropriate.

Stepped Care ensures every employee receives the right level of support; from the moment they enter the service.

Doing so allows us to:

• enable a systematic approach to providing care
• ensure the most appropriate level of intervention for individual needs
• enhance the overall efficiency and effectiveness of care delivery.

Managers can also contact the helpline directly for support, advice and guidance on an issue a staff member may be having to enable them to better understand and support their teams.

Examples of the issues supported are:

• Stress, anxiety and depression
• Alcohol/substance misuse, gambling and addictive behaviour
• Grief and loss
• Crisis and trauma
• Relationships and family matters
• Domestic abuse
• Child, elder and disability caregiving issues
• Budgeting, financial worries, and reducing debt
• Legal advice
• Job burnout
• Managing pressure
• Bullying and harassment
• Workplace change
• Neurodiversity

• 24/7 Triage & In the Moment Support.
• More than just a helpline - a 24/7 clinical gateway into the full care pathway.
• 24/7 access via phone, chat, WhatsApp, SMS.
• Always answered by counsellors, not call handlers.
• Immediate therapeutic support and counselling with structured triage.
• Built-in risk assessment and escalation, preventing unnecessary referrals.
• Complete navigation into counselling, crisis support & more.
• Manager support service for consultation, coaching and referral.

Performance:

• 9-second average answer time.
• 45+ minute average call.
• No time limits.

High-level financial and legal information will be provided in the context of giving clear simple information about where to start with next steps and signposting for further advice.

Debt counselling and budget management information will also be provided.