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People and Culture

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  • Home
  • About People and Culture
    • Our Structure
    • People and Culture Strategy
    • Staff Charter
    • Key Contacts
    • New Staff Welcome
  • Employees
    • HR Hub
    • Pay, Reward and Benefits
    • Learning and Development
    • Development and Career Progression
    • International Staff Support
    • Wellbeing at Queen's
    • Managing Stress at Work
    • Annual, Family and Other Leave
    • Sickness Absence
    • Employee Experience and Engagement
    • Green Impact
  • Managers
    • Performance Management Toolkit
    • Sickness Absence
    • Leave Toolkit
    • Induction Toolkit
    • Recruitment and Selection
    • Employee Assistance Programme Manager Support
    • Occupational Health Service
    • Workplace Conduct
    • Job Evaluation
    • Redeployment
    • Leaving Employment
  • Work at Queen's
    • Recruitment and Selection
    • International Staff Support
    • Women at QUB
    • Fellowships at Queen's
    • Pay, Rewards and Benefits
    • Learning and Development
  • HR HUB
  • A-Z
  • Diversity and Inclusion
    • Equality Legislation
    • Policies, Procedures and Guidance
    • Fair Employment Return Monitoring Data
    • Disability
    • Menopause
    • Fertility Treatment Leave
    • Celebrating Diversity
    • Faith, Religion and Belief
    • Trans Equality
  • Annual, Family and Other Leave
    • Annual Leave
    • Work Life Balance Policies
    • Other Leave
    • Agile Working Toolkit
  • Legal Services and Employee Relations
  • Learning and Development
    • Researcher Development
    • Learning for All
    • Learning Resources LinkedIn Learning
    • Leadership and Management Development
    • Essential Learning
    • Administrative Skills
    • Career Development Hub
    • Coaching and Mentoring
    • Remote Working
  • News
  • Pay, Reward and Benefits
    • Reward and Recognition
    • Pay and Conditions
    • Financial Support
    • Parents and Caring
    • Discounts
    • Commuting
    • Pay & Reward Benefits
    • Financial & Other Benefits
  • Fellowships at Queen's
    • Illuminate: Vice-Chancellor's Fellowship Scheme
    • Fellowship Academy
    • Externally Funded Fellowships
  • People and Culture COVID Guidance
    • COVID-19: People and Culture FAQs
  • Home
  • People and Culture
  • Managers
  • Employee Assistance Programme Manager Support

Employee Assistance Programme Manager Support

The University’s EAP, delivered by Inspire, is designed to help staff deal with personal and professional problems which could be affecting their home or work life, health and general wellbeing. Confidential support is available and, dependent on the nature of the issue, counselling or information services can be provided by fully qualified professionals. You should be aware of this service and advise staff that they can engage directly with this service, please see the Employee EAP page for more information.

Inspire also provide an EAP management support service, which is intended to help you manage your teams more effectively, increasing performance and promoting engagement.

Employees facing personal or work related issues can often feel unsettled, particularly if they are unsure as to how they should set about resolving their concerns. This can result in any number of issues, whether it is simply loss of concentration, reduced performance or changes in behaviour that may impact relationships with their colleagues.

Spotting these changes in behaviour and performance is relatively easy, but you may feel unsure how to tackle the situation positively, being supportive whilst still fulfilling your role as a manager. With the support and guidance of qualified counsellors, Inspire can assist you to constructively challenge poor performance, behaviour or bad attitudes before they can develop.

This service is not intended as a replacement for HR advice, nor a replacement for you as a manager. It is designed to work alongside you and the support you receive from your HRBP, supporting your needs, helping you to support your team.

You can access the EAP helpline 24 hours a day, 7 days a week, 365 days a year, call free on:

0800 086 9934

For specific management issues the helpline will arrange to call you Mon–Fri, between 9am and 5pm.

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