The Service is for
The International Certification of Digital Literacy (ICDL) is an internationally recognised qualification. Queen's University is an accredited ICDL test centre, operated by the IT Training and Assessment Unit, and offers ICDL and ICDL Advanced to current staff and students.
ICDL: There are 7 ICDL modules and the ICDL qualification is awarded on the successful completion of all modules:
- IT Security for Users
- Using the Computer and Managing Files/IT User Fundamentals
- Word Processing
- Web Browsing and Communication/Using the Internet and Email
ICDL Advanced: The ICDL Advanced is a higher level qualification with 4 modules:
- Word Processing
A separate certificate is awarded for successfully passing a test for each module (you do not need to take all 4 modules).
Users can get access to training services as follows:
Additional Support Information
The Service is available during core working hours 09:00 – 17:00
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Assistant Director (Information Services)
None specific but will support any noted customer critical periods.
Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
Patrick Brannigan, Training and Assessment Unit Manager
firstname.lastname@example.org or Tel: +44 289097 6185
Level Two escalation
Level Three escalation
Seamus Doyle, Director (Information Services Director)
email@example.com or Tel. +44 289097 6346