The Service is for
Information Services IT Training and Assessment Unit provides a range of trainer-led courses and tailored training solutions in IT and Multimedia Skills that can be used to develop a personal training schedule.
Trainer-Led courses are open and free to all staff. The Unit is a major contributor to the Postgraduate Researcher Development Programme (PRDP). Support for undergraduate and postgraduate taught students is outlined under Related Services. Trainer led courses are categorised as either Essentials or for Continuing Professional Development. The range of courses on offer can be viewed here.
For staff using iTrent this video shows how to book a course.
Tailored Training Solutions: We can provide tailored training solutions to individual Departments or Schools within the University, based on the IT requirements of the staff. This can allow teams to maximise their efficiency using IT applications and help staff attain a desired level of competency in the applications used.
Users can get access to training services as follows:
- Trainer-led IT and Multimedia Courses
- Tailored Training Solutions: available for individual departments
- Post Graduate Training through the Post Graduate Researcher Programme
- Briefings for Clerical and Administrative staff
- Orientation Sessions for new students
Additional Support Information
The Service is available during core working hours 09:00 – 17:00
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
None specific but will support any noted customer critical periods.
Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
Patrick Brannigan, Training and Assessment Unit Manager
email@example.com or Tel: +44 289097 6185
Level Two escalation
Level Three escalation
Seamus Doyle Director (Information Services Director)
firstname.lastname@example.org or Tel. +44 289097 6346