The Service is for
Staff, Students
Service Description
Digital & Information Services IT Training and Assessment Unit provides a range of trainer-led courses and tailored training solutions in IT and Multimedia Skills that can be used to develop a personal training schedule.
Trainer-Led courses are open and free to all staff. Support for undergraduate and postgraduate taught students is outlined under Related Services. Trainer led courses are categorised as either Essentials or for Continuing Professional Development. The range of courses on offer can be viewed here.
These courses are offered through STDP (see Schedule for Semester 1 in this 1-page PDF).
For staff using iTrent this video shows how to book a course.
Tailored Training Solutions: We can provide tailored training solutions to individual Departments or Schools within the University, based on the IT requirements of the staff. This can allow teams to maximise their efficiency using IT applications and help staff attain a desired level of competency in the applications used.
Contact Details
Users can get access to training services as follows:
- Trainer led courses are booked via Queen’s Online
- Post Graduate courses are booked through QSIS
- General enquiries should be made to itcourses@qub.ac.uk
- Training resources can be accessed at http://go.qub.ac.uk/itdocs
Sub-Services
- Trainer-led IT and Multimedia Courses
- Tailored Training Solutions: available for individual departments
- Post Graduate Training through the Post Graduate Researcher Programme
- Briefings for Clerical and Administrative staff
- Orientation Sessions for new students
- ECDL
Additional Support Information
Service Hours
The Service is available during core working hours 09:00 – 17:00
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Service Owner
Assistant Director (Digital & Information Services)
None specific but will support any noted customer critical periods.
Queen’s Digital & Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
Peter Dobbin, Training and Assessment Unit Manager
p.dobbin@qub.ac.uk
Level Two escalation
Level Three escalation
Ian Purdy, Interim Director (Digital & Information Services)
i.purdy@qub.ac.uk or Tel. +44 289097 6346