The Service is for

Business to Business

Service Description

System administration of the Linux servers hosting the Library systems for Queen’s, Stranmillis, St. Mary’s and Linenhall, including monitoring, data backup and recovery, Library software updating, and rebooting. The servers and the hardware are located in Queen’s Data Centres

Contact Details

Users can contact the Library Systems Service Desk as follows:

Additional Support Information

Service Hours

n/a

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

  • 1st December to 29th January, Exam preparation and Exams
  • 1st May to 8th June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346