The Service is for

Business to Business

Service Description

System administration of the switches and data storage arrays of the main Queen’s Storage Area Network (SAN). Advice and assistance on connecting servers and storage devices. Allocation of storage to Server Owners. The hardware is located in Queen’s Data Centres.

Contact Details

Users can contact the Computer Helpdesk as follows:

  • Email: itservicedesk@qub.ac.uk
  • Phone: 028 9097 3760
  • In Person: Computer Helpdesk, ground floor of the McClay Library

Additional Support Information

Service Hours

n/a

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

None

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
    • Jim Cunningham, Assistant Director (Information Services)
    • j.cunningham@qub.ac.uk or Tel. 028 9097 6088
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346