The Service is for

Business to Business

Service Description

In addition to the main data backup and recovery services managed by Data Operations a supplementary data backup and recovery service based on older technology is provided for datasets stored on computer systems in the Queen’s Data Centres at the request of Data Owners.

Filesystem backups of Linux and Windows servers can be arranged on agreed Daily, Weekly, and Monthly schedules. Tapes from monthly datasets are stored remote from their backup device and retained for one year.

The systems and the hardware needed for providing backup and recovery are located in Queen’s Data Centres where they are monitored and supported by Queen’s IS Department.

Contact Details

Users can contact the Computer Helpdesk as follows:

  • Email: itservicedesk@qub.ac.uk
  • Phone: 028 9097 3760
  • In Person: Computer Helpdesk, ground floor of the McClay Library

Sub-Services

  • Data Backup
  • Data Recovery

Additional Support Information

Service Hours

n/a

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

None

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
    • Jim Cunningham, Assistant Director (Information Services)
    • j.cunningham@qub.ac.uk or Tel. 028 9097 6088
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346