The Service is for

Staff, Students

Service Description

Information Services, IT Systems and Services provides access to WiFi across the university campus from one of four services.

For use by QUB staff and Students:

  • _QUB_WiFi
  • Laptop Lending

For use by QUB staff, students, visitors from eduroam enabled institutions,  and other 'expected' visitors (by prior arrangement)

  • Eduroam

 

For 'short term use' by unexpected visitors in public areas (no prior arrangemnet necessary)

  • _The Cloud

 

Contact Details

Help and Assistance

Sub-Services

  • Eduroam
  • _The Cloud

Additional Support Information

Service Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for holidays and key dates.  Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of agreed support hours, access to the Service may be affected due to system upgrades, maintenance etc.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for holidays and key dates.  Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of agreed support hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Jim Cunningham, Assistant Director (Information Services)
j.cunningham@qub.ac.uk or Tel. +44 28 9097 6088

  • Autumn semester
  • Spring semester

IT Systems and Services is committed to providing excellent customer service to help and assist in the effective use of the Service.  Standard response times to all requests are available.  Queen’s IS Department has a standard response time to all Incidents & Requests detailed at [link to be inserted].  Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe.  Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
    • David Rankin - Computer Engineer or Eamon Donaghy - Network Engineer (Wireless Campus)
    • d.rankin@qub.ac.uk or e.donaghy@qub.ac.uk
    • Tel: 028 9097 6080 or Tel: 028 9097 6204
  • Level Two escalation
    • Alan Tedford - Senior Computer Engineer
    • a.tedford@qub.ac.uk Tel: 028 9097 6090
  • Level Three escalation
    • Jim Cunningham - Assistant Director
      J.cunningham@qub.ac.uk or Tel. 028 9097 6088