Queen’s University is committed to ensuring a high quality educational and pastoral experience for its students, supported by appropriate academic, administrative and welfare support services and facilities.
There will, however, be occasions when individuals feel dissatisfied with the teaching and learning, facilities or services provided by the University, or with the way the University or its staff have acted or omitted to act.
This website provides details on how the University considers such complaints and academic appeals, from early consideration through to formal resolution and review, together with information on how to make a submission under each stage.
An expression of dissatisfaction about the standard of service, action or lack of action by the University.Read more
An expression of dissatisfaction with any element of the Undergraduate Admissions and Access Service.Read more
An expression of dissatisfaction with any element of the Postgraduate Admissions and Access Service.Read more
If you think the University has incorrectly applied the regulations in assessing your status for tuition fee purposes, refer to the Student Finance Framework.Read more
The Student Complaints Procedure does not cover matters relating to assessment and progression, nor complaints involving allegations of misconduct or harassment, as these are covered by separate procedures which can be accessed below:
A request for a review of a decision on student progression, assessments and awards.Read more
Any act whereby a student gains or attempts to gain an unfair advantage and includes cheating, plagiarism, duplication, fabrication and collusion.Read more
Behaviour/activities which breach University regulations, policies or procedures or which may adversely affect the University, staff, students or the community.Read more
An expression of dissatisfaction with any part of the service provided by the Students’ Union.Read more
Strategic Marketing and Communications
If a student wishes to make a complaint regarding claims/statements made in marketing/advertising that they subsequently believe are not accurate, they should follow the Student Complaints Procedure at:
» Student Complaints Procedure
For the Community Engagement area, the links to all current complaints procedures relating to students (Community Engagement use the DASA complaints procedure/conduct regulations).
Please note these are generally complaints against students rather than by students, however we do have instances were a complaint is made by a fellow student, along with the General Public/local residents:
» General University Link for DASA» Public Engagement Link
The Library Policy on Customer Feedback can be found at:
Student Plus - Eventus, Culture and Arts Complaints Policy
The Student Plus – Eventus, Culture and Arts Complaints Policy can be found at:
If your complaint does not fall into any of the areas outlined above, then please contact one of the following, in writing:
For complaints from members of the public. Please contact Registrar’s Office
For complaints from members of staff. Please contact People and Culture
For complaints from Students. Please contact Academic and Student Affairs