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Stage 2 Complaint

This section should be read in conjunction with the General Principles for Staff Dealing with Complaints 

A Stage 2 Complaint should be submitted in writing, using the Student Complaint Form (Stage 2) to the Head of Academic Affairs within 10 working days of the outcome of Stage 1 and normally not later than 25 working days after first becoming aware of the incident or issues giving rise to the complaint. 

The complaint will be acknowledged by Academic Affairs. Subject to the Head of Academic Affairs being satisfied that the student has taken all reasonable steps to resolve the matter at Stage 1, that the student has presented a prima facie case (see section 2.1 of the Student Complaints Procedure) and that no other University procedure or policy is appropriate, the written complaint will be referred to the relevant Faculty Pro-Vice Chancellor (FPVC) or Director of the relevant Service, who will appoint a member of staff (the Investigating Officer) to carry out an investigation. The member of staff should not be from the same School / Unit as the student, and should have no prior knowledge of the matter.

If it is not clear that the student has submitted a prima facie case, the complaint will be considered by a Screening Panel under the Prima Facie Screening process (see section 2.1 of the Student Complaints Procedure), prior to the case being investigated.

The Investigating Officer may:

  1. make a recommendation to the FPVC/Director on the written information only; or
  2. meet with the student, the person against whom the complaint has been made and/or any other witness and prepare a report for the FPVC/Director setting out any findings and may include a recommendation(s).

Interviews should be carried out in cases where the facts are disputed.