The Service is for

Staff, Students

Service Description

Information Services, IT Systems and Services provides access to a managed print service provides a centralised printing solution for all students and staff.  Monochrome (Black and White) and Colour A4/A3 printing is available from the McClay library, ELTC, MBC, AFBI and Mulhouse. All Multifuntional Devices (MFDs) are networked providing fully managed print services.

Contact Details

Help and Assistance

Sub-Services

  • PCounter
  • Worldpay
  • MiFare Smartcard
  • Magna Carta Terminal

Additional Support Information

Service Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for holidays and key dates.  Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of agreed support hours, access to the Service may be affected due to system upgrades, maintenance etc.

Support Hours

The Service is supported from 09:00 - 22:00, Monday to Friday, except for holidays and key dates.  Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of agreed support hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Jim Cunningham, Assistant Director (Information Services)
j.cunningham@qub.ac.uk or Tel. +44 28 9097 6088

  • Autumn semester
  • Spring semester

IT Systems and Services is committed to providing excellent customer service to help and assist in the effective use of the Service.  Standard response times to all requests are available.  Queen’s IS Department has a standard response time to all Incidents & Requests detailed at [link to be inserted].  Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe.  Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
    • Barry McKinney,  User Support Services Manager
    • b.mckinney@qub.ac.uk or Tel. 028 9097 6147
  • Level Two escalation
    • Stewart Graham - Analyst/Programmer or Alan McVicker - Manager
    • s.graham@qub.ac.uk or a.mcvicar@qub.ac.uk
    • Tel: 028 9097 6065 or Tel: 028 9097 6068
  • Level Three escalation
    • Jim Cunningham, Assistant Director
    • J.cunningham@qub.ac.uk or Tel. 028 9097 6088