Digital and Information Services make every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption, we will update this page with information on the nature and duration of the interruption.
SUPPORT HOURS: Please note that support for all IT Services is Monday – Friday, 09:00 – 17:00 (Subject to University closure days)
| Service | Status | Comments |
 3 | There is an issue affecting Outlook Classic, some users may be unable to use Microsoft Outlook Classic while the Microsoft Teams Meeting Add-in is enabled. Users attempting to use Microsoft Outlook Classic while the Microsoft Teams Meeting Add-in and previous Outlook build version is enabled may be impacted. If Teams Meeting Add-in is disabled then Outlook Classic functions as normal. As a workaround, users can also perform an Online Repair of Office or update Outlook to the latest version to resolve the issue. Next update: Thursday, 19 March 2026 at 10:30 GMT You may login directly to your Outlook account | |
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| 1 | No Known Issues Log in to Queen's Online. | |
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| 1 | No Known Issues For Qsis Support: Staff, please contact: studentsystemssupport@qub.ac.ukStudents, please contact: reghelp@qub.ac.uk You may login directly to your Qsis account. | |
 2 | The Website Hosting Migration Project will take place on Monday 27 April 2026. Please read the important system and process information below. To facilitate this project, normal publish and transfer arrangements will be suspended and the Web CMS will be inaccessible from 12.00pm on Friday 24 April 2026. This is required to allow system configuration updates to be completed in advance of the website migration. If you require content updates to appear on the live website, please ensure they are saved and approved by 11.30am on Friday 24 April 2026. The system will also be inaccessible on the morning of Monday 27 April 2026 while the migration of our websites to the cloud takes place. We expect access to be restored early that afternoon, and the Web Support Team (WST) will issue an email to confirm when the system is available again. Please do not attempt to access the Web CMS until we advise that it is safe to do so. Summary of information:
If you have any queries regarding a website or resource hosted under https://www.qub.ac.uk, or about the migration more generally, please contact the Web Support Team via the IT Service Desk. | |
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| 1 | No known issues. Access more information about this service: Wi-Fi Service | |
| 1 | No Known Issues View the occupancy of the Mc Clay library A full list of applications and centrally managed computer rooms is at Computer Labs | |
| 1 | No Known Issues You may login directly to your Office 365 account To Check Microsoft Service Status: | |
| 1 | No Known Issues Please refer to Ricoh MFD advice and guidance on using the new print, photocopy and scan service. For macOS (Apple), Linux, iOS (iPhone), Android and Windows devices using Queen's Wi-Fi please install the Mobility Print service and select the "Ricoh-Virtual-Queue [Virtual]" as the print queue.
Check and add to your print credit balance. Use Web Print from anywhere in the World to print. | |
| 1 | No Known Issues Did you know you can approve expenses using the Qfis Staff Expenses app: And for approval of invoices etc. you can use the Qfis Mobile Access app: Without Citrix or Always On VPN Access being required. | |
| 1 | No Known Issues You may login directly to your Canvas account | |
| 1 | No known issues. Visit our Intranet page for more information about the service. | |
| 1 | No Known Issues Access more information about the University's Telecommunications service | |
| 1 | No Known Issues Microsoft 365 Service Health | |
| 1 | No known issues. | |
| 1 | No Known Issues Log in to PURE. | |
| Position the mouse over the service name for a description of the service. | ||
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Warning of planned maintenance |  |
Problems with service |
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Operational but at risk | |
No known problems |
Follow this link for useful information about our Services and how to use them.
Do you have a query or information that you would like to send us?
If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support telephone: +44 28 9097 3760.