Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.

Service Status Comments
EmailNo known problemsNo known issues
NetworkOperational but at riskUpdated 14/10/2019 12:30 BST
Further to the issues we experienced last week there was another network outage this morning between 11:28 and 11:34.   We have removed a further network router and are currently seeing expected performance.   This will have impacted all services that rely on the network including email, web browsing, file and print services as well as Intranet access.
We continue to work with the highest tier of support from our partner making every effort to solve these issues.
WebNo known problems

No known Issues

Please note that the link for printing via the web is now:
Staff File StoreNo known problemsNo Known Issues
Student File StoreNo known problemsNo Known Issues
Queen's OnlineNo known problems

No Known Issues

Log in to QOL at

Remote Access SystemsNo known problemsNo Known Issues
Library SystemsNo known problemsNo Known Issues
Research ComputingNo known problemsNo Known Issues
QsisNo known problemsNo Known Issues

Login to Qsis at

Web Content ManagementNo known problems

No known Issues

Login to the CMS at:

SharePoint ServicesNo known problemsNo Known Issues

iTrent (HR System)No known problemsNo Known Issues
Search ServiceNo known problemsNo Known Issues

WiFi ServicesNo known problemsNo Known Issues
Student Computer Areas/SCCsNo known problemsNo Known Issues

A full list of applications and centrally managed computer rooms is at Computer Labs

Office 365No known problemsNo known issues
Multi-functional devicesNo known problemsNo Known Issues
QfisNo known problemsNo Known Issues
CanvasNo known problemsNo known issues
Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


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If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support  telephone: 90973760.