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Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.

Service Status Comments
EmailNo known problems1

No Known Issues

NetworkNo known problems1No Known Issues
WebNo known problems1

No known Issues

Please note that the link for printing via the web is now:
Staff File StoreNo known problems1No Known Issues
Student File StoreNo known problems1No Known Issues
Queen's OnlineNo known problems1

No known issues.

Log in to QOL at

Remote Access SystemsProblems with service4

Citrix: The Citrix Service will remain offline until further notice.   We apologise for any inconvenience caused.
26 Feb 2021 @ 11:30

VPN Service: The VPN service will be inaccessible from 11:30 to 13:00, today Friday 26th February for urgent maintenance.
Please note: From 18:00 today, Friday 26th February until 08:00, Monday 1st March the VPN service will be unavailable.
26 Feb 2021 @ 11:30

Library SystemsNo known problems1No Known Issues
Research ComputingNo known problems1No Known Issues
QsisNo known problems1

No Known Issues

Log in to QSIS at

Web Content ManagementNo known problems1

No known Issues

Login to the CMS at:

SharePoint ServicesNo known problems1

No known issues


iTrent (HR System)No known problems1No Known Issues
Search ServiceNo known problems1No Known Issues

WiFi ServicesNo known problems1WiFi access has been restored.

Tue 09 Feb. 2021 : 10:30 am

Student Computer Areas/SCCsNo known problems1No Known Issues

A full list of applications and centrally managed computer rooms is at Computer Labs

Office 365No known problems1

No Known Issues

Multi-functional devicesProblems with service4

We are currently experiencing some printing issues with MFD printers.   We apologise for any inconvenience and hope to have them operational as soon as possible. You are not recommended to print at this moment in time.
26 Feb. 2021 @ 09:50

QfisNo known problems1No Known Issues
CanvasNo known problems1

No Known Issues

Windows Virtual Desktop (WVD)No known problems1No Known Issues
HorizonProblems with service4

The Horizon Service is unavailable due to ongoing Citrix urgent maintenance.   Sorry for the inconvenience.   IS are working to restore access as soon as possible.
26 Feb. 2021 @ 09:50

MediasiteNo known problems1No known issues.
Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


Follow this link for useful information about our Services and how to use them.

Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support  telephone: 90973760.