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Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.  Please note due to the cyber incident the IT Service Desk is short staffed.  We appreciate your understanding with regard to delayed response and resolution times.  Thank You.  SUPPORT HOURS:  Please note that support for all IT Services is Monday – Friday, 09:00 – 17:00*.  *Subject to University closure days.

Service Status Comments
EMailOperational but at risk3

All HSC Trusts are currently not accepting email sent or received from Queen's email address. All parties are working to resolve as soon as is practicable. 06 May. 2021 @ 14:30

Some alumni/email for life/graduate email accounts are experiencing operational difficulties, if you cannot access your account please email for resolution. Information Services regret the service interruption. 06 May. 2021 @ 14:30

NetworkNo known problems1

No Known Issues

WebNo known problems1

No known Issues

Please note that the link for printing via the web is now:
Staff File StoreOperational but at risk3

Due to preventative maintenance over Easter, access to Staff Q Drives may be impacted.

A workaround to rectify is to reboot your computer, connect to the VPN and then logon. Should this fail to resolve please enter \\staff-fs1\staffdfs into Windows File Explorer or use the Windows key and letter r to run the command \\staff-fs1\staffdfs. Note that any desktop shortcut to your Q drive will fail to connect.

Apologies for the inconvenience. 06 May. 2021 @ 14:30
Student File StoreNo known problems1No Known Issues
Queen's OnlineNo known problems1

No known issue.

Log in to QOL at

Remote Access SystemsNo known problems1

Citrix: The Citrix Service is now operational. Please note: It is accessible only to Staff, macOS (Apple) devices & non-Queen's PCs. Staff must also be using MFA, Multi-Factor Authentication in advance of accessing this service. The Always On VPN is expected to be used by Windows users. To request access to either service please email
06 May. 2021 @ 14:30

Always On VPN Service is operational.
06 May. 2021 @ 14:30 - Please note VPN access is only required for Q drive & Qfis usage, all other Queen's systems work independently of the VPN.

Access to the VPN service will be remain restricted to 08:00 - 20:00, Mon - Fri until further notice.
06 May. 2021 @ 14:30

Library SystemsNo known problems1No Known Issues
Research ComputingNo known problems1No Known Issues
QsisNo known problems1

No Known Issues

Log in to Qsis at

Web Content ManagementNo known problems1

No known Issues

Login to the CMS at:

SharePoint ServicesNo known problems1

No known issues


iTrent (HR System)No known problems1No Known Issues
Search ServiceNo known problems1No Known Issues

WiFi ServicesOperational but at risk3

Information Services has taken steps to resolve an intermittent issue impacting connectivity. Should you continue to experience this issue please report to the IT Service Desk, Mc Clay library for resolution or "Contact Us" via

06 May. 2021 @ 14:30
Student Computer Areas/SCCsNo known problems1No Known Issues

A full list of applications and centrally managed computer rooms is at Computer Labs

Office 365Operational but at risk3

User Impact: Users may experience delays of over an hour when sending email messages via any Exchange Online connection method. Scope of impact: This issue may affect any user attempting to send email via Exchange Online. Microsoft are working to resolve. 06 May. 2021@ 14:30

Multi-functional devicesNo known problems1

No Known Issues

QfisNo known problems1No Known Issues
CanvasNo known problems1

No Known Issues.

Windows Virtual Desktop (WVD)No known problems1

No Known Issues

Find out about WVD here -
HorizonNo known problems1

No Known Issues

The Horizon service will be inaccessible from 22:00 to 08:00, Mon - Fri with no access at all on Sat & Sun until further notice.
06 May. 2021@ 14:30

MediasiteNo known problems1

No known issues.

Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


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Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support  telephone: +44 28 9097 3760.