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Status of Key Services

Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption.  Please note due to the cyber incident the IT Service Desk is short staffed.  We appreciate your understanding with regard to delayed response and resolution times.  Thank You.  

SUPPORT HOURS:  Please note that support for all IT Services is Monday – Friday, 09:00 – 17:00*.

*Subject to University closure days.

Service Status Comments
EMailNo known problems1

No Known Issues

You may login directly to your Outlook account

Check the EMail Service Health Status

NetworkNo known problems1

No Known Issues

WebNo known problems1

No Known Issues

Please note that the link for printing via the web is now:
Staff File StoreNo known problems1

Due to recent preventative maintenance, access to Staff Q Drives may be impacted.

A workaround to rectify is to reboot your computer, connect to the VPN and then logon. Should this fail to resolve please enter \\staff-fs1\staffdfs into Windows File Explorer or use the Windows key and letter r to run the command \\staff-fs1\staffdfs. Note that any desktop shortcut to your Q drive will fail to connect.

Apologies for the inconvenience. Jan. 2022
Student File StoreNo known problems1No Known Issues
Queen's OnlineNo known problems1

No known issues.

Log in to Queen's Online.

Remote Access SystemsNo known problems1


No Known Issues

Please note: The Citrix service is only accessible to Staff, PGR students, macOS (Apple) devices & non-Queen's PCs.

You may login directly to your Citrix account

Users must also be using MFA, Multi-Factor Authentication in advance of accessing this service.

Always On VPN:

No Known Issues

The Always On VPN (AOVPN) is expected to be used by Windows users and is only available to Staff & PGR students.

Please note VPN access is only required for Q drive & Qfis usage, all other Queen's systems work independently of the VPN.

To request access to either service please email

Library SystemsNo known problems1No Known Issues
Research ComputingNo known problems1No Known Issues
QsisWarning of planned maintenance2

Qsis and the Direct Applicant Portal (DAP) will be unavailable for essential maintenance from 13:00 Friday 20 May 2022 until 10:00 Monday 23 May 2022.

You may login directly to your Qsis account

Web Content Management System (CMS)No known problems1

No known issues.

Login to the CMS at:

SharePoint ServicesNo known problems1

No known issues.

iTrent (HR System)No known problems1No Known Issues
Search ServiceNo known problems1

No known issues.

Wi-Fi ServicesNo known problems1

No Known Issues

Student Computer Areas (SCA)/Student Computer Centres (SCC)No known problems1

No Known Issues

A full list of applications and centrally managed computer rooms is at Computer Labs

Office365 (O365)No known problems1

No known Issues

You may login directly to your Office 365 account

To Check Microsoft Service Status:

Office Service Health

Microsoft 365 Service Health Status Web Portal

Microsoft 365 Service Health Status Twitter Feed

Multi-functional devicesOperational but at risk3

Normal student printing has been restored but displays the error 'Printer status is not available at this time' when printing.    Click OK and your job will print anyway.    We are working to resolve this issue as soon as possible and apologise for any inconvenience caused.

Staff printing is operational.

Web printing for both staff and students is operational.

Updated: Mon 31 Jan. 2022 @ 08:00

QfisNo known problems1

No Known Issues

Did you know you can approve expenses using the Qfis Staff Expenses app:

Qfis Staff Expenses App

And for approval of invoices etc. you can use the Qfis Mobile Access app:

Qfis Invoice Approval App

Without Citrix or Always On VPN Access being required.

CanvasNo known problems1

No Known Issues

You may login directly to your Canvas account

Azure Virtual Desktop (AVD)No known problems1

No Known Issues

Find out about AVD here -
HorizonNo known problems1

No Known Issues

The Horizon service is accessible 24/7 for named staff/student users. Access is by Multi-Factor Authentication (MFA) only and is restricted to the following geographic regions:

China, European Union, India, Ireland, Malaysia, Myanmar, Singapore & UK.

MediasiteNo known problems1Mediasite is functioning as expected with no known faults.
Position the mouse over the service name for a description of the service.
Status Key
Warning of planned maintenance Warning of planned maintenance Problems with service Problems with service
Operational but at risk Operational but at risk No known problems No known problems


Follow this link for useful information about our Services and how to use them.

Do you have a query or information that you would like to send us?

If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support  telephone: +44 28 9097 3760.