Information Services makes every effort to have key services available at all times. However, there is always the possibility of some loss of service due to circumstances beyond our control. In the event of any service interruption we will update this page with information on the nature and duration of the interruption. Please note due to the cyber incident the IT Service Desk is short staffed. We appreciate your understanding with regard to delayed response and resolution times. Thank You.
SUPPORT HOURS: Please note that support for all IT Services is Monday – Friday, 09:00 – 17:00*.
*Subject to University closure days.
| Service | Status | Comments |
 1 | No Known Issues You may login directly to your Outlook account | |
| 1 | No Known Issues | |
| 1 | No Known Issues | |
| 1 | No Known Issues | |
| 1 | No Known Issues | |
| 1 | No known issues. Log in to Queen's Online. | |
| 1 | Citrix: No Known Issues Please note: The Citrix service is only accessible to Staff, PGR students, macOS (Apple) devices & non-Queen's PCs. You may login directly to your Citrix account Users must also be using MFA, Multi-Factor Authentication in advance of accessing this service. Always On VPN (AOVPN): No Known Issues The Always On VPN (AOVPN) is expected to be used by Windows users and is only available to Staff & PGR students. Please note VPN access is only required for Q drive & Qfis usage, all other Queen's systems work independently of the VPN. It is recommended a wired rather than W-Fi connection be made to your home Internet broadband router from your computer as this will offer a faster, more reliable connection. To request access to either service please email itservicedesk@qub.ac.uk | |
| 1 | No Known Issues | |
| 1 | No Known Issues | |
| 1 | No known issues. For support, colleagues please contact Qsis Support at studentsystemssupport@qub.ac.uk Students please contact reghelp@qub.ac.uk You may login directly to your Qsis account. | |
| 1 | No known issues. | |
 3 | 29 September. Problems observed by various staff on certain lists around SharePoint List Sync. Microsoft may not be able to fix this for 3 - 4 weeks but a set of workarounds are available. | |
| 1 | No Known Issues | |
| 1 | No Known Issues | |
| 1 | No Known Issues | |
| 1 | No Known Issues A full list of applications and centrally managed computer rooms is at Computer Labs | |
| 1 | No known issues. You may login directly to your Office 365 account To Check Microsoft Service Status: | |
| 1 | No Known Issues Please refer to Ricoh MFD advice and guidance on using the new print, photocopy and scan service. For macOS (Apple), Linux, iOS (iPhone), Android and Windows devices using Queen's Wi-Fi please install the Mobility Print service and select the "Ricoh-Virtual-Queue [Virtual]" as the print queue.
Check and add to your print credit balance. Use Web Print from anywhere in the World to print. | |
| 1 | No Known Issues Did you know you can approve expenses using the Qfis Staff Expenses app: And for approval of invoices etc. you can use the Qfis Mobile Access app: Without Citrix or Always On VPN Access being required. | |
| 1 | No Known Issues You may login directly to your Canvas account | |
| 1 | No Known Issues Find out about QVSD here - https://www.qub.ac.uk/directorates/InformationServices/Services/WindowsVirtualDesktop/ | |
| 1 | No Known Issues
The Horizon service is accessible 24/7 for named staff/student users. Access is by Multi-Factor Authentication (MFA) only and is restricted to the following geographic regions: China, European Union, India, Ireland, Malaysia, Myanmar, Singapore & UK. | |
| 1 | No known issues. | |
| 1 | No Known Issues
Access more information about the University's Telecommunications service | |
| Position the mouse over the service name for a description of the service. | ||
| Status Key | |||
|---|---|---|---|
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Warning of planned maintenance |  |
Problems with service |
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Operational but at risk | |
No known problems |
Follow this link for useful information about our Services and how to use them.
Do you have a query or information that you would like to send us?
If you are aware of a service problem which is not currently being reported here, or you want further information about an existing problem, please contact our IT Service desk- Request IT Support telephone: +44 28 9097 3760.