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Counselling

Student Counselling and Support

Delivered in Partnership with Spectrum.Life

Queen’s is committed to supporting your mental health and wellbeing throughout your time at university.

The Counselling Service is delivered in partnership with Spectrum.Life, providing Queen’s students with access to a broad range of clinical expertise and support.

Counsellors can support you with a range of issues affecting your wellbeing and ability to progress with your studies. The service follows a short-term, solution-focused model, typically offering between 4–6 sessions. It is not intended as a substitute for longer-term psychological or therapeutic support, which should be accessed through your GP. Where appropriate, your counsellor can support you with this process.

All counselling staff are trained, experienced, and committed to supporting students. You will be supported to explore your concerns, set goals, and work towards practical solutions.

Counselling is free to all registered Queen’s students.

Read on below to see for more information on the service.

Continuity of support

Following the transition to the new counselling provider, Spectrum.Life, please note that there will be no disruption to any existing support provided previously by Lena by Inspire. Students who are currently using support provided by Lena by Inspire can continue to access its services without interruption until the end of their current support cycle.

What support is available?

Our Student Counselling and Support service 

Depending on the nature of the issue, advice, guidance, or confidential, independent counselling and support services will be provided by fully qualified professionals, and all services are available at no cost.

You can access the Spectrum.Life helpline 24 hours a day, 7 days a week, 365 days a year. Call free on 0808 800 0016.

When accessing the service, please provide the unique PIN QUBHUB and follow the steps.

Students can access a range of supports, depending on their needs. This includes:

  • 24/7 in-the-moment support with a qualified counsellor
  • Short-term counselling (delivered in person or online, where appropriate)
  • Access to self-guided wellbeing tools and resources
  • Support with a wide range of issues, including stress, anxiety, low mood, academic pressures, relationships and more

You do not need to be in crisis to access the service.

Student on computer in Elms BT9 Treehouse
The BeWell Hub
Online Resources

The BeWellHub, designed specifically for students, gives you access to a broad range of health and wellbeing support, empowering you to look after your physical health, mental wellbeing, and overall balance.

The content library is created in-house by clinicians and is updated quarterly and aligned with seasonal health themes and national health calendars. Personalisation is based on employee preferences, engagement data and health risk flags, delivering a bespoke experience to every user.

The hub provides staff with:

  • Digital Gym – Online workouts for all staff, regardless of fitness level, that you can do at your own pace
  • Nutrition – Healthy recipes and cooking demonstrations
  • Wellness Journeys – 70+ Structured digital wellness e-learning programmes
  • Meditation and Mindfulness – 200+ Guided tracks across 25 mental wellbeing themes
  • Live Events and Series – Monthly expert-led webinars with Q&A, polls and interactive tools
  • Condition Specific Prevention – Obesity, pre-diabetes and diabetes, musculoskeletal issues, anxiety reduction etc
  • Rewards and Discounts – covering 1500+ local deals, hotel and travel deals, event tickets and national discount providers.

The wellbeing hub also provides a live chat option with a callback feature so students can seek help at their own pace when they are ready.

Those who may not be comfortable discussing their issues with a telephone advisor may feel happier accessing information via the wellbeing hub, particularly if it is of a sensitive nature. You can either use the site on a stand-alone basis, or to gather information to better understand an issue before discussing it with an advisor. 

You can access these resources HERE

Accessing the Hub

When signing up to the Hub for the first time, use the unique PIN QUBHUB and follow the steps.

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Student and staff on One Elmwood steps
Counselling
Confidential, Independent Counselling and Support Services

Details of counselling services offered:

  • 24/7 Triage & In the Moment Support.
  • More than just a helpline - a 24/7 clinical gateway into the full care pathway.
  • 24/7 access via phone, chat, WhatsApp, SMS.
  • Always answered by counsellors, not call handlers.
  • Immediate therapeutic support and counselling with structured triage.
  • Built-in risk assessment and escalation, preventing unnecessary referrals.
  • Complete navigation into counselling, crisis support & more.
  • Manager support service for consultation, coaching and referral.

Performance:

  • 9-second average answer time.
  • 45+ minute average call.
  • No time limits.
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How To Access Support

All students at the University can contact Spectrum.Life, which operates 24 hours a day, 7 days a week, 365 days a year:

  • Freephone (24/7): 0808 800 0016

  • International: 00353 1 518 027

  • Online: BeWell Hub

  • Code: QUBHUB

  • SMS and call-back options are also available via the Hub

When you make contact, you will speak with a qualified counsellor who will listen and help you determine what support is most appropriate.

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