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Support Available

Student Wellbeing Service
Support Available

There is a wide range of support available to you from the Student Wellbeing Service within Queen's. Our services are free and available to registered students at the University. Find out more about support available below. Our counselling support is delivered in partnership with Inspire (external organisation). Counselling is also a free service to registered students at Queen's. If you aren't sure what support is best for you, the Student Wellbeing Service is a good starting point, if we feel you need counselling or support from another external service we can discuss that with you.

Contact Student Wellbeing
‌Drop In Service
Monday to Friday, 11:00am - 3:00pm

Our Drop-In runs both on campus (in person), and via telephone.

  • Visit us: Level 1, Student Guidance Centre
  • Call us: 07387 546 123

Alternatively, you can also contact us through our Online Form.

During your Drop-In meeting, the Disability & Wellbeing Adviser may feel that you need a longer appointment to discuss your issues and explore suitable support options. Therefore you may be booked into a 1:1 appointment with an appropriate member of the team, or it may be that you need support from another service, such as Counselling, Advice SU or an external service. 

One to One Consultations
Meet with a Wellbeing Adviser

Students can request a meeting with a Wellbeing Adviser by completing our online form or emailing Students will be allocated a one hour consultation appointment with a Wellbeing Adviser to discuss their issues/concerns and look at appropriate support options. Student Wellbeing Service is a free service for all students registered at the University, including students on placement and Erasmus programmes (support can be arranged via telephone/Skype). The Student Wellbeing Adviser will listen non judgementally to your issues and concerns, and talk through suitable support options. Please read our Student Support Agreement which explains how we treat the information you share with us whist receiving support.

Student Wellbeing Events
Wellbeing Events including Wellbeing on Weekdays

The Student Wellbeing Service deliver a range of workshops and events throughout the academic year. Events and workshops are based on what we find works well for students, and what students tell us they need. The full schedule is available here, and also will be available on our Facebook, Instagram and Twitter pages. All of our events will focus on the Take 5 Steps to Wellbeing (Be Active, Connect, Take Notice, Give and Keep Learning). Check out our social media pages for more information (some events may be subject to change so best to check regularly). 

Safe & Healthy Relationships
Specialist Support from our Safe and Healthy Relationships Adviser

We are keen to support all students develop and maintain Safe & Healthy relationships.  This includes promoting a zero tolerance policy for sexual misconduct, bullying, harassment or any form of hate crime.

Within Student Wellbeing we have a specialist Adviser to support you. Contact us to arrange a 1:1 appointment, if you have been affected by any of these issues.

Please go to Safe & Healthy Relationships page for more information. Please click the button below to access the Report & Support portal.

report and support button

Self Help
Online Self Help Material

We have a wide range of self-help materials in our resource area in the Student Guidance Centre (Level 1, behind the Information Desk). We also work in partnership with Inspire Wellbeing, who have launched the Inspire Student Hub. Log on and register an account to access these materials. If you are prompted for a pin, please enter 'QUBHUB!' (without quotation marks). 

Students can explore our online resources section to find specific advice on a range of issues. If you feel that things aren't improving through accessing our self help materials, please arrange to come in for a meeting with a Wellbeing Adviser, it may be that you need to talk to someone to help you work your way through your issues, or it may be that you need to engage with other specialist services. 

To contact Student Wellbeing Service, click here

Emergency Support
What to do
  • In the event of an emergency, please ring the Emergency Services on 999. You will have to state which service(s) you require such as: police, ambulance, fire and rescue services.  You will also need to provide a name and contact number.

    In a non-emergency call 101.

    Students who require immediate Wellbeing support can contact:

    • Inspire – (24/7 helpline – Freephone) – 0808 800 0016 (Wellbeing Support)
    • Lifeline – (24/7 helpline – Freephone) – 0808 808 8000 (Crisis Support)
    • Samaritans - 116 123 (national line) or 028 9066 4422 (Belfast) (Listening Ear)

For any other health & wellbeing-related issues, contact:

  • Student’s own GP or local A&E hospital service. The GP out of hours number for the University area is 028 9079 6220.
Peer Support App

TalkCampus is a mental health peer support mobile app, which all students at Queen's can access for free.

Download TalkCampus from the app store to connect anonymously with other students globally who are navigating through the same challenges. Your student email address will give you free access.

More about TalkCampus