The Service is for
Business to Business
Service Description
The Academic CV allows researchers to complete their academic CV which is used by panels looking at promotion and confirmation in post.
Contact Details
Users can contact the Smart Card Support Service as follows:
- Email: itservicedesk@qub.ac.uk
- Phone: +44 28 90973760
- In Person: Ground Floor, McClay Library
For technical support;
- Email: g.mitchell@qub.ac.uk
- Phone: +44 28 90975344
Business support
- Email: g.campbell@qub.ac.uk
- Phone: +44 28 90971130
- In Person: Personnel Office, Admin Building
Sub-Services
The Academic CV is accessed from QoL and imports information from core systems:-
- iTrent – personal information
- Research Grants Database – project applications and awards information
- QSIS – student supervision
- Pure – publications and measures of esteem/activities
For use in promotion/confirmation in post a researcher also has to complete the ‘Applicant Statement’ – also made available via QoL
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Service Owner
- TBC, Principal Analyst
During registration and periods where McClay Library is open 24 hrs
Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of the agreed service hours, the agreed escalation points are as follows:
- Level One escalation
- TBC, Principal Analyst
- Email TBC
- Level Two escalation
- Paddy Daly, pj.daly@qub.ac.uk
- Assistant Director (Information Systems)
- Level Three escalation
- Seamus Doyle Director (Information Services Director)
- s.doyle@qub.ac.uk or Tel. 028 9097 6346
Response to out of hours escalation is on a best endeavours basis.