The Service is for
Business to Business
Service Description
DIS provides a service hosts the Documenting Ireland: Parliament, People and Migration (DIPPAM) database
Contact Details
Users can contact the Service Desk as follows:
- Email: itservicedesk@qub.ac.uk
- Phone: +44 28 90973760
- In Person: Ground Floor, McClay Library
- Email: g.mitchell@qub.ac.uk; a.wright@qub.ac.uk
- Phone: +44 28 90975344/+44 28 90973196
- In Person: The McClay Library, 10 College Park
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
TBC, Principal Analyst (Information Services)
Email TBC
Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Gavin Mitchell, Senior Systems Analyst
- g.mitchel@qub.ac.uk or Tel: 028 9097 5344
- Level Two escalation
- David Smith, Assistant Director (Information Systems)
- david.smyth@qub.ac.uk or Tel. 028 9097 6346
- Level Three escalation
- Ian Purdy, Interim Director (Digital & Information Services)
- i.purdy@qub.ac.uk or Tel. 028 9097 1777