The Service is for

Business to Business

Service Description

The Equipment Register Service is provided by IS to the Equipment Register Support teams in Finance. The service provides a mechanism to:

  • Log  issues in the Equipment Register system and to request changes and fixes
  • Facilitate loading of data and reporting

Contact Details

Users can contact the Qfis Support Service as follows:

  • Email:                              c.roy@qub.ac.uk
  • Phone:                            +44 28 9097 6302
  • In Person:                      Third Floor, McClay Library

Sub-Services

The following services are a sub-service of the Qfis Support Service:

  • Development Service: facilitating the fixing of bugs and upgrades to the developed code; facilitating the testing of bugs and upgrades; facilitating the migration to the live service

Additional Support Information

Service Hours

  • The Qfis Issue Log Service is available to the authorised users at all times
  • The Development Service is available from 09:00 – 17:00, Monday to Friday except for  Public and agreed Queen’s holidays

Support Hours

  • The Qfis Issue Log Service is supported from 09:00 – 17:00, Monday to Friday except for  Public and agreed Queen’s holidays
  • The Development Service is supported during the agreed service hours

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Colin Roy, Qfis Support

c.roy@qub.ac.uk or Tel. 028 9097 6302

Requests are managed by The Purchasing Office. Response times are determined depending on the severity and urgency of the issues being raised.

The requests are formally managed by formal meetings, by telephone and by email.

Outside of the agreed service hours, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346

Response to out of hours escalation is on a best endeavours basis.