The Service is for
Business to Business
Service Description
DIS provides access to two HPC platforms that enables researchers within the University to engage in computationally intensive research.
The two systems comprise a 100 node Linux system and a 256 core Windows system..
Further information about HPC is available at: http://www.qub.ac.uk/directorates/InformationServices/Services/HighPerformanceComputing/
Contact Details
Users can contact the Service Desk as follows:
- Email: itservicedesk@qub.ac.uk
- Phone: +44 28 90973760
- In Person: Ground Floor, McClay Library
- Email: hpc@qub.ac.uk
- Phone: +44 28 90975212
- In Person: The McClay Library, 10 College Park
Sub-Services
- HPC training
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
- Training dates in 1st semester
- Computer Science course 2nd semester
Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Level Two escalation
- Level Three escalation
- Ian Purdy, Interim Director (Digital & Information Services)
- i.purdy@qub.ac.uk or Tel. 028 9097 6346