As part of the Library's continued drive to offer transparency regarding all aspects of our service to our customers, the following policies and regulations are available for consultation. Each document is also available to download in PDF format. If you require any further assistance please contact us at firstname.lastname@example.org.
Effective communication is essential in order to provide good customer service and to fulfill the standards of service set by the Library. The Communication Policy aims to outline our commitment to effective communication by documenting the ways in which we communicate with our customers, our communication objectives and our on-going endeavor to listen to and respond to our customers through active consultation and feedback.
Customer Feedback Policy
The library makes every effort to provide a high standard of service to all of our customers. However in the event that you wish to comment on any aspect of the service, the Customer Feedback Policy outlines the process you can follow. An outline of our complaints procedure and timelines can be viewed in the Complaints Procedure Flowchart.
Data Protection Policy
The Library processes data in accordance with the requirements of the Data Protection Act 2018 and any successor legislation incorporating data protection. It administers its obligations under this legislation in accordance with the Queen’s University Data Protection Policy.
The Defaulters Policy has been created in order to set down the responsibilities of QUB Library Services and its customers in terms of loans, fines and charges. This document has been produced to establish clear guidelines for all library service points, which is essential if customers are to be treated fairly and consistently throughout the Library. By detailing the variety of methods that customers can avail of to manage their loans and their library account, Library Services aims to encourage good library practice by customers.
The Library is grateful to those who have made donations and who offer unsolicited material to the Library. Many of the items are accepted, ranging from individual works presented by the author to substantial collections, would not otherwise be obtained by the Library and these make an important contribution to teaching, learning and research activities at Queen's. The Donations Policy offers guidelines to help potential donors.
The purpose of the Library Regulations is to enable users to make the fullest use of the University's library resources, buildings and services. The Regulations cover library access, conduct in the Queen's library sites, borrowing and other services and resources. Full Library regulations are also included in the Regulations for students (other regulations) pages available from the University General Regulations webpage.
Resource Development and Management Policy
The Resource Development and Management Policy outlines Information Services' policy in relation to Library resources. It includes general guidelines on their selection, management and rationalisation in support of teaching and research.
Re-Use of Public Sector Information Regulations
Queen's University Belfast Library service is now subject to the Re-use of Public Sector Information Regulations 2015 (PSI Regulations). The PSI Regulations determine how you can apply to re-use the public information created by the Library and how your application will be processed.