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Our Commitment to You

We provide resources, services and expertise to support all our customers in pursuit of their learning, research and teaching. We have prepared a number of documents to demonstrate our commitment to delivering high quality and excellent services to our customers


Customer Charter

The Customer Charter is a brief document which details our responsibility to our customers and what you can expect from us and our services. It also establishes what we ask from our customers in return to help us to achieve these aims.


Mission and Values Statement

Our goal is to provide high quality library services and resources in support of the education and research activities of the students and staff of the University and of our other customer groups. The Mission Vision and Values Statement documents this goal and list the values with which we hope to achieve it.


Reaching the Wider Community

As a key University resource, the Library Outreach Programme seeks to engage the wider community through a variety of different membership possibilities and other activities.  These engagements are detailed in the Reaching the Wider Community document.


Review of the Year

The Library Services Annual Report provides an update on service provision and development in Library Services during the last academic year. 


Standards of Service

Our Standards of Service details our commitment to ensuring a consistent and excellent delivery of service across the Library.


Strategy for Engaging and Consulting Customers

We are committed to putting customers at the heart of what we do and to actively consult and engage with them in order to know what they want from the Library service. Our approach to engaging and involving customers and potential customers is detailed in the Library Strategy for Engaging and Consulting Customers 2021-2024 document.