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When and how to refer

When and How to Refer to Student Wellbeing Service


Accessing the Right Support at the Right Time

This section is to help staff signpost students to the Student Wellbeing Service and access the advice and information they need when they have concerns about a student or a student turns to them for support.

How to contact Student Wellbeing Service



Where possible, encourage the student to reach out to Student Wellbeing. This can be done by:

Where possible our team aim to triage and respond to online queries from staff and students same day to ensure a prompt response to queries.



If the student is not comfortable reaching out to Student Wellbeing Service. Staff can do this on the Student's behalf with their permission. This can be done by: 

If you do not have permission from the Student, please continue to contact Student Wellbeing Service without disclosing any personal information and a Wellbeing Adviser can provide advice and guidance on next steps


Out of Hours: 

The Student Disability and Wellbeing Service operate 9.00am – 5.00pm, offering a range of supports to students at any stage of their journey. However, we appreciate that students may come to staff for support outside of these hours. In this case, remind Students about the Student Wellbeing office hours and Drop-in hours and in the meantime signpost them to Out of Hours support:

  • Inspire 24/7 helpline 0808 800 0016
  • Inspire Student Support Hub - Students can access a range on online self-help material included informative resources and guided learning courses. All students can access the hub using their QUB email address and the pin QUBHUB.
  • Talk Campus - A peer support app where students come together from around the world and give and get support within a safe, supportive infrastructure. The app allows students to talk anonymously about their concerns with other students from around the world, in 26 different languages
  • Contact their Out of Hours GP. The University Area GP out of hours number is 028 9079 6220

In a crisis or an emergency (threat to life, suicidal intent, self harm etc.) contact:

  • Emergency Services 999
  • Lifeline 0808 800 8000


We would ask that in all cases when supporting a student with wellbeing concerns, staff submit a Staff Contact Form to keep Student Wellbeing updated and they can provide advice and guidance if required.


Dealing with emerging situations and challenging conversations can have a negative impact on your wellbeing. If you are struggling, Inspire and Lifeline are there for you too. Also, you can contact Hopeline247 on 0800 068 4141 which is a debrief service offering confidential support and advice for professionals involved in challenging wellbeing situations.