Enrolment & Registration
Academic Year 23/24
Please note that the below information may be subject to change for new cohorts starting in Academic Year 23/24, in line with local Government advice at the time.
Once you have completed all stages you will be fully registered with Queen's.
Successful completion of all stages of registration will be confirmed to you by email to your Queen's email address. You can also check your status at any time by logging into Qsis and checking the Registration Tile.
If you have any queries, please email us at reghelp@qub.ac.uk, or call our Student Helpline on +44(0)28 9097 3223.
Online Qsis Portal Demonstration

Need Assistance? Get support with the Student Helpline
All students will be in receipt of an email from us with details on the registration process. You can also refer to our FAQs and guides if you are experiencing difficulties.
Can't find the information you are looking for?
Student Helpline Phone | +44(0)28 9097 3223 |
Student Helpline Email | reghelp@qub.ac.uk |
Student Information Point | One Elmwood, 1st floor |
Facebook/Twitter | QUB Student Services |
Enrolment & Registration FAQs
-
I have not received my Welcome email and credentials – what should I do?
We will begin sending out the Welcome email from QUB Student Helpline (reghelp@qub.ac.uk) to your personal email address from the last week of August. Your Welcome email may be delayed due to late admission into the University, public holidays or extenuating circumstances.
If you have not received your Welcome details before your classes start, please contact the student helpline on 028 9097 3223 or by email reghelp@qub.ac.uk.
- My Welcome email contains the wrong information. How do I inform the University?
If it is your personal details (name, date of birth, home address), we will amend the student records system once you have verified your identify with us during your matriculation appointment.
If any other changes are required, please call our student helpline on 028 9097 3223 or by email reghelp@qub.ac.uk.
- I have received my Welcome email but my password is all *** (asterisks)
This will only happen if you were a previous student at the University.
You can find information on how to reset your password here: Self Service Password Reset | Information Services | Queen's University Belfast (qub.ac.uk)
- What accounts do I have access to?
Queen’s Email - owa.qub.ac.uk
Queen’s Online (QOL) - qub.ac.uk/qol
Queen’s Student Information System (Qsis) - qsis.qub.ac.uk
Canvas canvas.qub.ac.uk
- My username and password do not work- what should I do?
Your username is your student number. The password should be a mixture of letters and numbers (case sensitive). This applies to your Queen’s email, Queen’s Online (QOL) and Queen’s Student Information System (Qsis).
You can find information on how to reset your password here: Self Service Password Reset | Information Services | Queen's University Belfast (qub.ac.uk)
Need further assistance? Please phone 028 9097 3223 and follow the instructions to receive assistance with passwords.
It is advised that you change your password after you complete registration.
-
How can I change my password?
You can find information on how to reset your password here: Self Service Password Reset | Information Services | Queen's University Belfast (qub.ac.uk)
Need further assistance? Please phone 028 9097 3223 and follow the instructions to receive assistance with passwords.
- I have matriculated remotely (as a distance learning student) and now need to collect a student card
If you are a new student or starting a new course, and you have not yet presented your Matriculation documents in person, you will be required to do so if or when you first study on campus. Your student card will be issued at this stage.
You will need to present your identification documents and original physical qualifications in person, a photo will be taken and your student card will be issued.
- I won't be able to register before my deadline
If you have exceptional reasons for not meeting the deadline to register, you may approach your School Office directly to enquire if an extension may be requested on your behalf. Requesting an extension is not guaranteed to be approved, and will be reviewed on a case-by-case basis.
- Who can help me with my registration?
If you need a help with your registration please don’t hesitate to contact us at 028 9097 3223 or reghelp@qub.ac.uk
Additionally here are some video guides about how to complete registration : E&R Videos | Academic & Student Affairs | Queen's University Belfast (qub.ac.uk)

Nursing and Midwifery students
For new undergraduate Nursing and Midwifery students, the School will be in touch via email regarding Enrolment & Registration , and this will have full details of what you will need to do next. For more information please click below.