Conor Shields
Apprentice IT Service Desk Analyst
"My apprenticeship at Queen’s has been an amazing opportunity for me to start working in a new field of work while learning at the same time. I had chosen not to study IT in school before I developed my interest in computers, and so the apprenticeship scheme was the perfect bridge to get me started in a career I feel really excited about. After a few months at the University I can already see myself staying for years, as there are so many opportunities to advance my career and learn extra skills while working. The team are amazing and I couldn’t have felt more welcomed when starting, as everyone was there to support me and help me learn the ropes."
"I would recommend an apprenticeship at Queen’s to anyone who wants to meet excellent people, learn new skills and advance in a new career."
Maria Miralles
Apprentice IT Service Desk Analyst
"I am deeply appreciative of both Queens University and Belfast Metropolitan College for giving me the opportunity to take part in the Apprenticeship IT Service Desk Analyst program. This Apprenticeship has been a great opportunity for my professional and career development.
Being a part of Queens University, I have found a welcoming culture that encourages learning and personal growth. The team and my manager have been really supportive in guiding me through this program, having regular reviews, along with my Belfast Met supervisor, to provide invaluable insights into my progress and serve as guidance for my advancement."
"Being part of the IT Service Desk provides me with hands on experience and serves as a continuous learning opportunity. This role allows me to gain practical insights and skills, contributing to my professional development in the field of IT. This apprenticeship provides me with a blend of experiential learning and skill enhancing, ensuring that it brings new insights and growth.
With the guidance of a supporting team and the rich learning environment QUB along with Belfast Met offers, there’s no doubt this apprenticeship will pave the way for a bright and fulfilling career ahead."
Kathleen Healey
Apprentice IT Service Desk Analyst
"I am thoroughly enjoying my experience as an IT Apprentice on the IT Service Desk. The opportunity to learn from experts in the field and gain hands-on experience has been invaluable. The apprenticeship has allowed me to develop my skills and knowledge in a practical setting, while also providing me with the opportunity to gain a qualification. The support and guidance provided by my manager and colleagues has been instrumental in my growth as an IT professional. I am grateful for the opportunity to be part of such a dynamic and exciting industry."
Jordan James
Apprentice IT Service Desk Analyst
"The apprenticeship has been a great chance for me to improve my skills and enter an industry I’m interested in. Both the University and Belfast Met have been very supportive in my learning and development process. The staff have been really helpful, making my first six months go smoothly and bringing me up to speed in no time. I’ve learned a lot and had many chances to get involved in areas of my department that I want to know more about. The support at Queen’s University Belfast for staff has been excellent and this opportunity has helped me start my career in the best way possible."
Adam Stringer
Apprentice IT Service Desk Analyst
"I'm loving my role as an Apprentice IT Service Desk Analyst at Queen's University! The team here has been very welcoming, making me feel right at home. The guidance from the seasoned staff has been top-notch, giving me insights that go beyond the usual training. Shoutout to both Queen's University and Belfast Metropolitan College for the quality training – it's practical and has me feeling confident in tackling real-world IT challenges. This whole experience has been a game-changer for my professional growth, and I couldn't be happier with the support and learning opportunities I'm getting here. Big thumbs up to Queen's and Belfast Met for setting me up for success in the IT world!"