Office 365 @ Queen's


Office 365 at Queen’s is based on “Office 365”, a Microsoft product that provides access to a range of cloud-based services. All Queen’s University staff and students are registered for this service, and can access a variety of productivity and collaboration tools on a wide range of devices. To access the service, click on the following URL: 

Please make sure this is the URL you bookmark, not any variant

For more Information, please refer to

Getting Started with Office 365 (overview for staff and research students  - PDF format)

Getting Started with Office 365 (overview for students - PDF format) 

Getting Started with OneDrive and Teams

It is possible for units to request an overview of Office 365 or any of the apps - please contact (this session usually lasts an hour and further support is available once colleagues get started)

Please note: Once you leave the University, access to this service will expire.  

Key features available through the University’s subscription to Office 365 include:

Installation on up to a total of five devices, including PCs, Macs, Smartphones and Tablets.

Office 365 provides access to email though an Outlook Web app. This provides access to 50 Gigabytes of mailbox storage. Please note that this service is only available to undergraduate and postgraduate taught students at this time.

Office 365 EMail - Recover deleted items

When you delete an item (email message, calendar event, task, etc.), it is moved to your Deleted Items folder.  Depending on your EMail client settings, such messages may be periodically emptied from your Deleted Items folder.  Once this folder has been empty, the Outlook Web App and desktop version of Outlook will allow you to recover deleted items that are no longer visible in your Deleted Items folder.

OneDrive for Business

'OneDrive for Business' is a cloud-based file storage service provided for Queen’s University by Microsoft. (Please note this is a different Microsoft service from the publicly available OneDrive.)

Some essential information for staff and students, when using OneDrive for Business:

  • You have access to 1 Terabyte of storage space
  • Can synchronise files across devices
  • Can share documents with other users both internal and external to Queen’s
  • Have options for document versioning
  • Can recover deleted documents for up to 90 days only
  • You should be aware that as OneDrive for Business is a third party supplied service the University cannot guarantee its availability at all times
  • Staff and students should consider OneDrive for Business as a complementary service and not a replacement service for the campus based storage service, commonly known as the QDrive/Q: drive, which will remain available to all users. Information Services strongly recommends that master copies of all key documents are stored on the Qdrive/Q: drive.
  • You can use One Drive for Business to store any type of data, but Information Services recommends that storage takes account of the University’s Information Handling Policy
  • You should be aware that the University can accept no responsibility for the loss or corruption of any private data a user chooses to store in OneDrive for Business’
  • Read more about Data Security and Office 365

Microsoft Office Software Online

Summary of apps


Personal storage space with the option to share files or folders.

You can access your files like another drive on your device. The files are stored in the Microsoft Cloud.


OneNote is a digital notebook that provides a single place for all of your notes and information (and you can create notebooks to share with other colleagues). OneNote saves as you type.


Teams facilitates chat-based working with colleagues and includes file sharing and other tools that help teams work collaboratively.


Forms are easy to create – surveys for people, inside and outside Queen’s. Forms produce charts and an Excel file stores all the responses.


Sway is a web-based way of putting across ideas, through text, imagery and animations. These can be used to persuade or inform


Planner is a way of allocating and scheduling tasks. And can be associated with Teams

Word, PowerPoint and Excel

These are available as a subset of the Office 2016 equivalents and they can be used via a browser on any device connected to the Internet (whether or not you have Office 365 on the device).



Word, PowerPoint, Excel, OneNote (Web apps) do not include all the features available through the full Office desktop applications. If you require the full set of features, you can download up to five copies of Office. 

  1. Go to the Office 365 portal at: (using the computer where you want to install Office).
  2. In the upper-right corner of the page, tap or click Settings and tap or click Office 365.  Make sure that the Settings tab is selected on the left, and then tap or click Software.
  3. On the Office page, select a language, and then tap or click Install


More information, help and training for all these products can be found at:


Information Services do not back up Office 365 accounts.

Items can only be recovered within 30 days of when they were emptied from within the "Deleted Items" folder.  After 30 days, items cannot be restored. 

Once items are purged from the "Recover Deleted Items" folder, they can no longer be recovered. Unfortunately, Information Services has no additional way to recover deleted items. 


Data Security and Office 365

Data Security and Office 365

‘OneDrive for Business’ is a Microsoft cloud based storage facility made available to Queen’s University staff and students as part of the Office 365 service. All data stored in ‘OneDrive for Business’ is stored within the European Union in Microsoft Data Centres, specifically Dublin and Amsterdam.  The data is subject to the provisions of the UK Data Protection Act 1998 and the European Data Protection Directive 1995 (to be replaced as of 25 May 2018 by the General Data Protection Regulations 2016) and is held in accordance with the principles of the EU-U.S. Privacy Shield Framework approved on 8 July 2016 by EU Member States representatives (article 31 committee), the Framework was formally adopted by the European Commission on 12 July 2016 and is now active. Microsoft and its controlled U.S. subsidiaries (Microsoft) comply with the EU-U.S. Privacy Shield Framework as it applies to all personal data that is subject to the Microsoft Privacy Statement and is received from the European Union, European Economic Area, and Switzerland. (Microsoft EU-US Privacy Shield Registration.)  Further information is available from the Microsoft Trust Centre on security, privacy and compliance.

Last Updated: September 2016