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Always On VPN Assistance

Always-On VPN Assistance

Information on using the Always-On VPN when working remotely.

Step 1

To check if your Always On-VPN has disconnected while working from home: In the search box, type ncpa.cpl and press enter. ( To open the Search, click the magnifying glass symbol in the toolbar or hold the Windows Key +S).

checking if vpn is connected

Step 2

In the window that opens, look for an icon called QUB-Device. If it says Disconnected, proceed to the next step.

Otherwise, your VPN is working as it should. If you cannot connect to a shared drive, you can try remapping the Q drive.

available network connections

Step 3

In the search box, type cmd and press Enter

opening a command prompt window

Step 4

In the window that opens, type rasdial qub-device and press Enter. If you get an error message, try turning off your PC

and home router for 10 minutes, then try the rasdial command again.

If it still fails to connect, contact your school IT officer, or, if you don't have an IT officer, contact IT Services

command promptwindow