The IT Service Desk is the central point of contact for staff and students seeking help, advice and support for all IT related services. Calls are logged against your staff or student number so please have this available when requesting assistance. A call reference number will be supplied and should be quoted when requesting call status updates.
The IT Service Desk welcomes feedback from all our customers which helps us improve our service to you. We encourage customers to communicate with us when they feel that the service they received was exemplary or did not meet their expectations. We also welcome suggestions for improvement to our service.
SUPPORT HOURS: Please note that support for all IT Services as per Status of Key Services is Monday – Friday, 09:00 – 17:00*. *Subject to University closure days
Our drop-in service, which doesn't require pre-booking offers free IT support to all University students, staff and visitors.
The main IT Service Desk is situated on the ground floor concourse of the Mc Clay Library with additional IT Service Desks located on the first floor of the MBC (BioMed) Library and on the ground floor of the RVH (Medical) Library.During opening hours our Computer Assistants provide in-person technical support for users personal devices and all University IT-related services.
Call us: On (028) 9097 3760 from 9:00 am to 5:00 pm Monday to Friday. An answerphone service is available outside these hours Email:
firstname.lastname@example.org. Staff and students must use their QUB email address
Online: Request IT Support to log, update and check the progress of calls School
Please contact your Computer Officer in the first instance
Accept the disclaimer and give Your ID and Password, displayed in the TeamViewer window, to the Technician when requested. Please note: Each use generates a new password and no-one will have access to your PC without your permission.
- IT Services
Purchasing IT Hardware
If you need to purchase IT equipment either Desktop Personal Computers - PCs or Portable Personal Computers - Laptops/Netbooks/Tablets - issued or provided to users in the course of carrying out their duties for work, Information Services (IS) have an IT Hardware Procurement, Deployment and Management Policy that ensures reliability, good value and a consistent level of support.
New Computer setup and configuration
To avail of this service please complete a QF22 Registration Form, login with your usual credentials and select Apply beside QF22.
New members of staff are provided automatically with an email account. For additional staff their line manager needs to complete and sign the form: QF01P Registration Form
To access the email account of staff during absence then please complete a QF02 Staff Email Access form.
To connect to WiFi or setup your QUB Email on your mobile device, please refer to the Self-Help section on the tabs above. If you have any difficulties you may bring your device to the IT Service Desk in the McClay Library.
Technical Support for Staff and Students
The IT Service Desk team are available to support all your everyday IT related queries. Contact us by phone, Request IT Support, online or 'drop in' to the IT Service Desk in the McClay library. Your School may have a Computer Officer, in which case, please consult with that person.
Storage and Backup
All staff and students have access to and are required to use the secure centrally administered filestore (Q: drive) to store QUB work. This is backed up daily and offers a number of advantages. Staff need to apply for access to personal and shared space (the latter, as required). Consult Storage and Backup for further details.
Assistive technology is available in the SCAs. If you have any difficulties accessing any of our services due to a disability, please contact Disability Services on 028 9097 5250 or by email email@example.com Information Services will liaise with Disability Services, if necessary, to endeavour to resolve your query.
Large Scale Printing
A large format (up to A0) colour printing service is available for staff and students. Requests should be emailed to firstname.lastname@example.org with details of size required. A training course entitled Creating Poster Presentation is available for staff.
- Software Available
Software Staff Students Office 365 is free - or see Other software for students for Windows/Office
(Project, Visual Studio and Visio)
Single user license - email IT Service Desk See Software for Students for educational discounts Contact the IT Service Desk Contact the IT Service Desk Campus/Home use - Contact the IT Service Desk
Unavailable - Free Anti Virus available online see Anti Virus Reviews
Available through P2P. Choose Science Warehouse supplier then Go Shopping and select Softcat. Search for and select your required Adobe product(s).
Once Softcat receive the PO, an authorisation email is forwarded to IS for validation. Upon validation, the requestor will receive an email from Adobe allowing the product(s) to be installed.
Note: This process can take 24 hours to complete.
See SoftwareforStudents for educational discounts License required - see TechSmith License required - see TechSmith Nag, Open Text Exceed, QSR Nvivo and
Al SAS (2 x dept and 1 x research startup licences)
Site licenses available under CHEST Agreement. Check if School has a license Download instructions from QOL, under Research
PGR students only - Download instructions from QOL, under Research
Matlab is available for free for one year to UG students. For further information see here
Other students must use it on SCC machines Training materials are available here
Email Conor Graham for details Email Conor Graham for details Staff and students can download from TextHelp website. Choose the platform, install the software, then choose Microsoft login and use the QUB details. Available in the Student Computer Areas
- Corporate Systems
QOL is the secure and managed Virtual Learning Environment for staff and students to access online resources and services using normal credentials e.g. ads\1234567 and password. Common problems to check for before contacting the IT Service Desk.
- Unable to log on: Check username is in the form ads\1234567 and check password is correct (case sensitive)
- Unable to access services/modules: On Windows use Internet Explorer or Firefox and on MACs use Google Chrome
QFIS is the university financial system and can be accessed through Queens Online by staff with permission to do so. All queries should be directed to QFIS Support.
QSIS is the Student Information System and can be accessed through Queens Online by staff and students. Queries should be directed to QSIS Support
Citrix is the remote portal for staff and students to access QUB resources while off campus. It requires Citrix Receiver software to be installed on the remote computer and full instructions can be found at Remote Working. All queries should be directed to the IT Service Desk
t4 is the University's Content Management System (CMS) that allows Schools/Directorates to easily develop and maintain their websites in a consistent way and in line with University guidelines. Staff only may register for an account/login at the CMS site. All queries should be directed to the IT Service Desk.
- Self-Help Section
Last Updated Sept 2020