- Why is the orientation of my image wrong on my website?
The web browser shows the correct orientation of the image when the photo was taken. This could be upside-down if the camera was held upside down when the image was taken. You will have to resave the image in the correct orientation.
To do this, you can open your image in an image editor and save the image in your preferred orientation. At this point, you can then upload your image to CMS.
Note: The CMS currently ignores the default orientation setting, so the image may look correct in the CMS thumbnail preview but look incorrect when published live.
- Learn more about image editing on our guidance page
- Find out how to upload files to the Media Library
- Why is the table on my website not mobile-responsive?
Sometimes HTML tables are copied from an external product such as Microsoft Word. This can often lead to problems with the display of the table.
To remedy this, you should rebuild the table properly in the CMS using the 'Table' option in the content editor.
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The CMS team may need to provide support if you continue to experience the issue. Please log a support ticket and we will get back to you.
- What is the correct naming convention for files and images?
What is the Correct Naming Convention for Files and Images?
All documents (e.g., PDFs, Word documents, Excel documents, etc.) and image files uploaded to the Media Library and File Stores, need to use the following naming convention:
- Use only lowercase letters (a to z), numerals (0-9) and hyphens (-).
- Do not use spaces. Instead, use hyphens to separate words.
- Do not use special characters (e.g., £, %, &, á) or underscores.
Correct
- annual-report-and-accounts-2023-24.pdf
- undergraduate-prospectus.pdf
- application-form.docx
- lanyon-building-at-night.jpg
- queens-business-school-student-hub.jpg
Incorrect
- Annual Report & Accounts 2023-24.pdf
- UG_prospectus.pdf
- Application Form.docx
- Lanyon Building.jpg
- Queen's_Business_School & student Hub.jpg
The Web Support Team reserves the right to change (or request changes to) filenames if they do not meet digital best practice.
You also need to ensure that all files and images that are uploaded to the CMS are accessible and have been optimised for use on the web.
The following resources will help you:
- Description of the File Upload Content Type
- How to upload a file to the Filestore
- Using the Media Library
- Optimising images using PIXLR
- Making your documents accessible