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I am experiencing an emergency.  Who should I contact?

Personal Safety

At Queen’s, your safety and wellbeing are our first priority, and we want you to feel safe while studying or working on campus. 

Our Security Team keeps the University community safe by conducting high-visibility patrolling of the University estate; offering advice and awareness-raising campaigns; and operating the campus CCTV network. The Security Team also works closely with the PSNI Lisburn Road Neighbourhood Policing Team, and all of our security staff are Security Industry Authority licenced and vetted. 

Our 24-hour Security Team are available at any time, seven days a week. If you feel unsafe at any time, or if you see anything suspicious while on campus, please call the Security Control Room: 028 9097 5099. 

Find out more and download our Personal Safety Pocket Guide

Medical Issues

Students or service users should approach the Borrower Services Desk, Reception or one of the other service desks in the McClay Library floors if they need assistance. Staff will request a first aider attend to assist with the issue.

Queen's offer a First Aid service either from first aid trained staff (if available) or provided by Security staff (24/7). You can ring Queen’s Security on +44 (028) 9097 5099.

The national non-emergency and general enquiries telephone number in the UK is 101. You can call 101 if you wish to report a non-emergency incident or hate crime.

111 is the NHS non-emergency free number. You can call this number for medical advice.

The national emergency number in the UK is 999. This is for the Police, Ambulance and Fire Service and is only to be used for very serious emergencies.

If you are not sure about whether or not you should ring 999, you can ring Queen’s Security on +44 (028) 9097 5099 for advice.

How do I contact IT Support?

Please note that support for all IT Services as per Status of Key Services is Monday – Friday, 09:00 – 17:00*.              *Subject to University closure days 


Our drop-in service, which doesn't require pre-booking offers free IT support to all University students, staff and visitors.

The main IT Service Desk is situated on the ground floor concourse of the McClay Library with additional IT Service Desks located on the first floor of the MBC (BioMed) Library and on the ground floor of the RVH/Mulhouse (Medical) Library.

During opening hours our Computer Assistants provide in-person technical support for users personal devices and all University IT-related services.
Call us: On (028) 9097 3760 from 9:00 am to 5:00 pm Monday to Friday.  An answerphone service is not available outside these hours.
Email: Staff and students must use their QUB email address

Online: Request IT Support to log, update and check the progress of calls
IT Support:              
Please contact your School Computer Officer in the first instance


I am registered with Disability Services.  What additional support is available?

The Library is committed to providing equal access to its resources and services for all users. If you have any questions or comments about the Library and its services, or suggestions of ways in which they can be improved, contact Library Services.


Where are the Student Computing Areas (SCAs) located?

The Student Computing Areas (SCAs) situated throughout campus offer computers and space for independent study or to work on assignments. 

There are four SCAs:

  • The McClay Library: 10 College Park (beside Botanic Gardens entrance)
  • Peter Froggat Centre: Quadrangle, Main Campus
  • Medical Biology Centre: Lisburn Road, opposite Elmwood Ave
  • Medical Library: Mulhouse Building, Royal Victoria Hospital

In order to gain access to these areas, you will need your physical smart card. Alternatively, you can use your Digital ID in the Queen's University Belfast Mobile app.

Read about the types of study spaces within each SCA

What are the Student Computer Area (SCA) opening times?

This table shows the usual opening times of the SCAs during semester. These are subject to change. Please check the notices in the libraries and SCAs for details of the current opening hours. 

Check out the library pages for information on library opening times during and outside Semester. 


How busy is the McClay Library right now?

View the current McClay Library occupancy

How do I book a Group Study Space?

You can book a group study room through Queen's Online. The Group Study Room Booking links are located under Administration.  Learn more about group study facilities.

What do I do if I forget my password?

If you have forgotten your password or your account is locked, please visit the Queen's Online Login Information page, where you can access the Forgotten Password and Change Password options.

Alternatively you can call at the IT Support Desk in the McClay library.

Where can I save my files?

All students have secure personal storage on OneDrive in the Microsoft 365 Cloud.  You can access OneDrive from any device, share your files and synchronise OneDrive with your laptop or home PC. You can view more details on the Office 365 at Queen's page. Students also have personal space on the Queen's Q: Drive which they can use on campus.  Make sure you save your work before you log out.

How do I connect to WIFI?

For iOS, Windows & MacOS:

  1. Select _QUB_WiFi from the list of available networks
  2. Enter your Queen's staff/student number and password - you may be asked to trust or accept a certificate (please do so if prompted)
  3. Open Internet Explorer, Google Chrome or Safari, browse to and complete your sign on.

For Android

  1. Go to the Eduroam For QUB Staff And Students page (you will need to use your phone data or connect to the cloud to do so)
  2. Once loaded there is a link for 'configuration page' - click this.
  3. This action will invoke - a configuration tool.
  4. Follow the configuration tool instructions carefully - and an 'installer' should be provided to download.
    This installer, will configure your device for BOTH eduroam and QUB_WiFi at the same time
    (without having to look into any detail of the configuration)

If you are unable to connect to the WiFi service, please visit IT Support located on the ground floor in The McClay Library. If you have a Computer Officer in your School, please check with that colleague first.

Can I access my emails on my smart phone?

Yes. If you want to access QUB email, calendar and contacts on your mobile device, we recommend the Outlook for Mobile app available for Apple and Android devices. Learn how to set up email on your mobile device.

Can I forward my emails to another email account?

You cannot automatically forward emails from your Queen's account to another email account. Learn more about your QUB Email Account

How do I pay for printing?

You need to add credit to your PaperCut account. Check and add to your print credit balance.

Learn more about using printers in the Student Computer Areas

There’s a queue at the nearest printer. Can I use another?

Yes. You can collect your print job from any accessible MFD across campus.

Can I print in colour?

Yes. All library and PFC MFDs are colour capable. 

Note: printing in colour costs more than printing in black and white (mono).  View printing costs.

Where can I buy reduced price software?

Queen's Students can purchase software and other products direct from suppliers at reduced prices.  View the list of reduced price software suppliers.

Where can I learn more about cyber security?

You can learn more about cyber security, how to protect your devices and read our policies and guidelines on our dedicated cyber security pages.