Accessing Queen's Online
Queen's Online is the staff and student portal that shows a bespoke view for the user of their, for example, timetable, modules, print balance and library loans as well as key applications including Email, Office 365, Teams, OneDrive, Canvas and IT Support.
If you are a current member of Queen's you can access Queen's Online using your student/staff number and password.
Accessing Microsoft Office 365
As a student at Queen's, you automatically get assigned a Microsoft License, and this license gives you full access to a whole suite of Microsoft Applications.
Access the Microsoft Portal for email and other apps.
- It's free for as long as you're a student at Queen's.
- You can install it on up to a total of five devices, including PCs, Macs, Smartphones and Tablets.
- Read more about Office 365 @ Queen's.
- For more detailed instructions on how to download and access Microsoft Office 365, go to our Microsoft 365 page.
Accessing the WiFi
Visitors to the University can connect via The Cloud at the following locations: Whitla Hall, Great Hall & Welcome Centre, Students' Union The Space, Queen's Film Theatre, Queen's Sport (PEC) Café, Queen's Sport Upper Malone, The Elms Village Treehouse, INTO (Lennoxvale).
Students and Staff should continue to use "_QUB_WiFi", which is the University's primary wireless service. Visitors from other institutions should use "eduroam".
Visit our WiFi page for details on how to connect your device to the appropriate WiFi network.
Advice on getting a device
The University realises that access to IT support and a suitable computing device is crucial to the student experience. Information that will help you with getting a device to support you studies and with getting online, advice on choosing a device, examples of suppliers offering discounts and importantly sources of support that exist within the University can be found on our getting a device advice page.
Borrowing a laptop
Laptops are available to borrow from The McClay Library, Biomedical Library (MBC) and Medical Library (RVH) for use within those Libraries. They have full wireless network access and have the same facilities as the computers in the Student Computing Areas.
When you borrow a laptop, ensure you attach the charger and safely plug it into a mains point, on a desk.
Ask at the Borrower Services Desk in the Biomedical or Medical Libraries, or, in The McClay Library, use the self-service lockers on the ground floor.
To operate the self-service lockers in The McClay Library, swipe your Student Smart Card in front of the reader and one of the locker doors will open (if a laptop is available). Remove the laptop and close the locker door.
To return the laptop when you have finished with it, shut it down, rather than simply log off. Swipe your card again and the locker door will open. Replace the laptop and close the locker door.
All students should be able to work in a pleasant and quiet environment, therefore when you enter a library or SCA:
- Switch your mobile phone to silent.
- Keep talking and noise to a minimum. Book a group study room if you need to work with others.
- If you need a break there are refreshment areas with vending machines or a café. Do not eat in the study areas as it is distracting to other students and may result in damage to furniture and equipment. Drinks with secure lids are permitted in all areas.
- Keep your password secret and log out of the computer before leaving. Any misuse from your account is your responsibility
- Keep your belongings with you at all times. Thieves work fast!
- Leave the equipment and facilities as you would like to find them. Recycle paper and plastic using the bins provided.
- Show consideration for others by not lingering, especially during peak times when someone may be waiting for a PC or study space to finish important coursework.
- Respect copyright and abide by our Social Media Policy.
- Do not reserve computers or study spaces with personal items as they may be removed. Computers will automatically log out if left inactive for more than 30 minutes.
It is a disciplinary offence to allow someone else to use your smart card or login details!
Make sure you read the Student Computing at Queen's - Acceptable Use Guide.
Evacuation and First Aid
Make yourself aware of the first aid points and evacuation procedures in all buildings. In the case of an emergency, a continuous warning bell will ring and you should leave the building immediately. Any accident or sudden illness should be reported to the Borrower Services Desk (if you are in one of the libraries) or to any member of staff and assistance will be provided.
The IT Training and Assessment Unit have collated a wide range of training materials that are available to all students and staff to help them use IT in ways which make them more effective and efficient in their work and studies, SMART workers!
Workbooks and exercises (Office 2021, SharePoint and others) developed by Queen's staff are available from the IT Training Unit Sharepoint site. All staff members and students have automatic access using their Queen's Online credentials. More information about IT Training can be found at IT Training and Accreditation and IT Training Courses.
Postgraduate Research students may attend IT courses as part of the Researcher Development Programme (PRDP). Courses are also offered to Postgraduate Taught students, contact firstname.lastname@example.org for more details.
The International Certification of Digital Literacy (ICDL) is an internationally recognised qualification. Queen's University is an accredited ICDL test centre, operated by the IT Training and Assessment Unit, and offers ICDL and ICDL Advanced to current staff and students. Find out more about it at ICDL/ICDL Advanced.
Printing, Copying and Scanning
Information Services provides printing, copying and scanning facilities, in full colour and black & white (mono) across campus.
Known as multifunctional devices (MFDs) they are available in all student computing areas, typically the libraries and Peter Froggatt Centre (PFC) and in selected staff areas. All library and PFC MFDs are colour capable.
Undergraduate and PGT students pay for printing and copying, scanning is free of charge. UG and PGT students must have sufficient credit on their PaperCut account before they can access the service. Any MFD can be used by staff or students.
More details is available on our Printing, Copying and Scanning page.
Protecting your data and your device
Cyber security is how staff, students and Queen's University Belfast, working together, reduce the risk of cyber-attack. Cyber security's core function is to protect the devices we all use (laptops, computer, tablet and smartphones), and the services we access, from malicious attacks. It's also about preventing unauthorised access to the vast amounts of information we work with on a daily basis.
For latest information on cyber security visit Get Safe Online.
For more information on how Queen's recommends you protect your device, as well as advice on password management, please visit our page on Cyber Security. Please also take the time to ensure you have read the Security Policies and Acceptable Use Guidance.
Reduced price software
Queen's Students can purchase software and other products direct from suppliers at reduced prices:
- Adobe software including Creative Cloud and Photoshop.
- Apple products and accessories including Mac, iPad and iPhone (only available via Queen's campus network - if you are off-campus, telephone 0800 072 1154 to order)
- DreamSpark for professional developer and designer tools including Visual Studio
- Microsoft software and products
- Software4Students: http://www.software4students.co.uk/
- On the hub: https://onthehub.com/
Note: These promotions are operated by third party suppliers and Queen's University accepts no responsibility for the content of links to external websites or products purchased from external sites. Listing and linking should not be taken to be an endorsement of the products or companies.
Saving your work
All students have secure personal storage on OneDrive in the Office 365 Cloud. You can access OneDrive from any device, share your files and synchronise OneDrive with your laptop or home PC - see Office 365 @ Queen's for more information. Students also have personal space on the Queen's Q: Drive which they can use on campus. Make sure you save your work before you log out.
How reliable are USBs?
USBs cannot be considered totally reliable while working at a PC as they will eventually fail - only copy the saved files to the USB when you are about to logoff. Please note that on a USB, applications such as Microsoft Word create a number of temporary files which are only removed when you exit, and, if you are editing directly to a USB, there is a risk that the device will fill and you will lose all the changes that you have made.
Student Email Service
Students can login Microsoft Outlook to access their Queen's email. You will need your student number and password to log in. Visit Email on Mobile Device for details on how to access your student email from your phone.
NOTE: You cannot automatically forward emails from your Queen's account to another email account.
You are required to read and use your QUB email account to communicate, and receive communication from the University. Please read this good advice about writing emails in an article by Corrigan Paul T, Hunt McNabb, Cameron (2015) "Re: Your Recent Email to Your Professor".
Email Address Format
Student email addresses are generated by adding the first letter of each of the student’s given names to the student’s family name and adding to this a 2 digit number. Examples of student email addresses are as follows:
If you get offensive email
If you receive email, the content of which is offensive, threatening, obscene or otherwise "harmful" then do not respond to it, rather report the matter to email@example.com Please remember to retain the message for investigation.
Student Computing Areas
The Student Computing Areas (SCAs) situated throughout campus offer computers and space for independent study or to work on assignments.
Computer Assistants are available to support staff/students in these computer areas throughout the University. These assistants are easily accessible and conveniently located to deal with front line computer related queries at the busiest periods during the day.
Students should also take note of the information which is regularly uploaded on to plasma screens and computer screensavers in the Student Computer Areas. This information will highlight new IT facilities, promote good IT practices, advertise student activities etc.
Bookable Group Study Rooms are located in The McClay Library, Biomedical Library (MBC) and Medical Library (RVH). They are all equipped with a PC and whiteboard.
This table shows the usual opening times of the SCAs during semester. These are subject to change. Please check the notices in the libraries and SCAs for details of the current opening hours.
Check out the library pages for information on library opening times during and outside Semester.
Note that if there are no available spaces or PCs in the McClay library, please avail of those in the other Student Computing Areas.
|BUILDING/STUDENT COMPUTING AREAS||LOCATION||SOFTWARE AND STUDY SPACES|
|The McClay Library||10 College Park (beside Botanic Gardens entrance)||
Student Computer PCs - List of Applications
Other software may be available within your School - contact your School Computing Officer for advice.
Alternatively, the applications available on the SCA PCs is also available, plus more, via Queen's Student Desktop.
Note: Students are not permitted to install software on the PCs in the SCAs.
Check out the Study Spaces in Each Building.
|Peter Froggat Centre||Quadrangle, Main Campus|
|Medical Biology Centre||Lisburn Road, opposite Elmwood Ave|
|Medical Library||Mulhouse Building, Royal Victoria Hospital|
Assistive Technology is available for students with disabilities and additional support is also provided by the Library.