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Queen's Online

The Service is for

Staff, Students

Service Description

Queen's Online (QOL) is a secure managed environment in which staff and students can access online resources and services. Services are accessed via staff or student number and password. One of the key services is the QOL portal which provides the route into a range of key online services. 

Log in to Queen's Online

Contact Details

Help and Assistance

IT Service Desk Request IT Support.   

Technical Support

As above

Sub-Services

  • Portal Services
  • Library Services
  • Online Assessment
  • Research Applications
  • Admin Applications

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Orla Burns, Development Group Programme Manager (Learning and Teaching Support) 
o.burns@qub.ac.uk or Tel. 028 9097 6203

  • Week 3 September, Registration and Enrolment Weeks
  • Coursework submission periods throughout Semesters 1 and 2.
  • Core Examination period in May and June.
  • Weeks 2 and 3 August, Resits

Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation

Orla Burns, Development Group Programme Manager (Learning and Teaching Support) 
o.burns@qub.ac.uk or Tel. 028 9097 6203