The Service is for

Staff, Students

Service Description

Queen’s email service provides email, calendar, contacts and tasks functionality. All email is hosted in Microsoft’s Exchange Online service.

Getting started

Permanent staff (those with numbers generally beginning 30-) and undergraduate and postgraduate students are automatically issued with an email account upon joining.

Additional staff (numbers generally beginning 26-) must complete a QF01P form to request an email account. This form is available at https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/RegistrationForms/

Contact Details

Help and Assistance

Sub-Services

A Queen's user account is required

It is recommended that you use the following clients to access your email account:

Additional Support Information

Service Hours

The Service is available to all authorised users on a daily 24 hour basis.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Service Owner

David Allen,  (Information Services)
d.allen@qub.ac.uk or Tel. +44 28 9097 6081

Information Services is committed to providing excellent customer service to help and assist in the effective use of the Service. Standard response times to all requests are available.

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
    • David Allen, Email Manager (Information Services)
      d.allen@qub.ac.uk or Tel. +44 28 9097 6081

Technical Support

Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
    • James Jackson, Email support team (Information Services)
    • j.jackson@qub.ac.uk or Tel: +44 28 9097 6082
  • Level Two escalation
    • David Allen, Email Manager (Information Services)
    • d.allen@qub.ac.uk or Tel. +44 28 9097 6081