The Service is for
Staff, Students
Service Description
Queen’s email service provides email, calendar, contacts and tasks functionality. All email is hosted in Microsoft’s Exchange Online service.
Getting started
Permanent staff (those with numbers generally beginning 30-) and undergraduate and postgraduate students are automatically issued with an email account upon joining.
Additional staff (numbers generally beginning 26-) must complete a QF01P form to request an email account. This form is available at https://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/RegistrationForms/
Contact Details
Help and Assistance
- Help and support for using the Service is provided via the following web page: http://www.qub.ac.uk/directorates/InformationServices/Services/ITServiceDesk/
- In Person: Information Services Help Desk, during staffed hours - http://go.qub.ac.uk/openinghours
Sub-Services
A Queen's user account is required
It is recommended that you use the following clients to access your email account:
- Outlook 2016 or above
- Outlook on the web: https://outlook.office.com/
- Outlook for Mobile
Additional Support Information
Service Hours
The Service is available to all authorised users on a daily 24 hour basis.
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/. Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
Service Owner
David Allen, (Digital & Information Services)
d.allen@qub.ac.uk or Tel. +44 28 9097 6081
Digital & Information Services is committed to providing excellent customer service to help and assist in the effective use of the Service. Standard response times to all requests are available.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- James Jackson, Email support team (Information Services)
James.jackson@qub.ac.uk or Tel: +44 28 9097 6082
- James Jackson, Email support team (Information Services)
- Level Two escalation
-
- David Allen, Email Manager (Information Services)
d.allen@qub.ac.uk or Tel. +44 28 9097 6081
- David Allen, Email Manager (Information Services)
Technical Support
Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- James Jackson, Email support team (Information Services)
- j.jackson@qub.ac.uk or Tel: +44 28 9097 6082
- Level Two escalation
- David Allen, Email Manager (Information Services)
- d.allen@qub.ac.uk or Tel. +44 28 9097 6081