The Service is for

Staff

Service Description

The University's Content Management System (CMS), Terminalfour (T4), is used to manage and publish content on our corporate website.  The CMS is currently used by Faculties, Schools, Directorates, Research and other business units at the University to professionally present website content. 

The CMS provides staff with the facility to create, update and maintain a website with simple predefined templates and with minimal technical experience.  The templates have all been developed to conform to the University's brand guidelines, and are used to build attractive, dynamic and responsive websites.  This means that staff can focus on planning, structuring and adding the information required for their respective websites. 

Contact Details

Users can submit support queries via the IT Service Desk as follows:

  1. Visit the IT Service Desk website and log in using Staff AD credentials (Staff Number and Password).
  2. Click on 'New Call' and a new section will load with options to complete.
  3. Beside the 'Call Type' field choose the option for 'Services' from the dropdown.
  4. Beside the 'Category' field choose the option for 'CMS' and from the support type dropdown, choose the area that your query is regarding.
  5. Fill out the 'Summary' and 'Description' fields and click on the 'Log Call' button.

Sub-Services

  • Website Development
  • Website Consultation
  • Website Accessibility Guidance
  • IT Helpdesk Support
  • CMS Training

Additional Support Information

Service Hours

This service is available to all authorised members of staff on a 24 / 7 / 365 basis

Support Hours

The service is supported from 9.00am to 5.00pm, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/

 

Service Owner

Michael McCullough, Web Support Team Leader (Information Services)
michael.mccullough@qub.ac.uk or Tel: 0289097 6272

There are no specific critical service periods.

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation

Michael McCullough, Web Support Team Leader (Information Services)
michael.mccullough@qub.ac.uk or Tel: 028 9097 6272 

Level Two escalation

David Robinson, Development Group Manager (Information Services)
david.robinson@qub.ac.uk or Tel: 028 9097 6164

Level Three escalation

Patrick Daly, Assistant Director (Information Services) 
pj.daly@qub.ac.uk or Tel: 028 9097 6265