The Service is for
Staff
Service Description
The University's Web Content Management System (CMS), Terminalfour (T4), is used to manage and publish content on our corporate website. The Web CMS is currently used by Faculties, Schools, Directorates, Research and other business units at the University to professionally present website content.
The web CMS provides staff with the facility to create, update and maintain a website with simple predefined templates and with minimal technical experience. The templates have all been developed to conform to the University's brand guidelines, and are used to build attractive, dynamic and responsive websites. This means that staff can focus on planning, structuring and adding the information required for their respective websites.
Contact Details
Users can submit support queries via the IT Service Desk.
Sub-Services
- Website Development
- Website Consultation
- Website Accessibility Guidance
- IT Helpdesk Support
- CMS Training
Additional Support Information
Service Hours
This service is available to all authorised members of staff on a 24 / 7 / 365 basis
Support Hours
The service is supported from 9.00am to 5.00pm, Monday to Friday, except for Public and agreed University holidays. Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Service Owner
Michael McCullough, Web Support Team Leader (Digital and Information Services)
michael.mccullough@qub.ac.uk
There are no specific critical service periods.
The University's Digital and Information Services Directorate has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:
Level One escalation
Michael McCullough, Web Support Team Leader
michael.mccullough@qub.ac.uk
Level Two escalation
Orla Burns, Development Group Manager
o.burns@qub.ac.uk