The Service is for

Staff

Service Description

The computer image is a standardised software build of a staff computer.

A common user desktop is built upon an agreed operating system, with a set of core applications and includes further access to University corporate applications (QOL, QSIS, QFIS, etc.) as required. 

The computer image is used across all areas of the University.

Directorates & Schools which have not got a Computing Officer will avail of the computer image for all staff computer installations.

The computer image also encompasses peripheral devices such as printers, scanners etc.

Contact Details

Help and Assistance

IT Service Desk Request IT Support.   

Technical Support

As above

Sub-Services

  • Microsoft Deployment Toolkit
  • QF22 Form
  • QUB Inventory Number
  • Active Directory (IS Systems)

Additional Support Information

Service Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for holidays and key dates.  Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/ 

Outside of agreed support hours, access to the Service may be affected due to system upgrades, maintenance etc.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for holidays and key dates.  Details of which can be found at http://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/

Outside of agreed support hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

  • IT Service Desk

None

IT Systems and Services is committed to providing excellent customer service to help and assist in the effective use of the Service.  Standard response times to all requests are available.  Queen’s IS Department has a standard response time to all Incidents & Requests detailed at [link to be inserted].  Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe.  Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
    • Barry McKinney,  User Support Services Manager
    • b.mckinney@qub.ac.uk or Tel. 028 9097 6147
  • Level Three escalation
    • Jim Cunningham, Assistant Director
    • J.cunningham@qub.ac.uk or Tel. 028 9097 6088

Last updated: June 2020