The Service is for
Staff, Students
Service Description
DIS provides a database system and service that enables Students and Staff within the University to look up internal Telephone numbers via the University’s web site
Contact Details
Users can contact the Service Desk as follows:
- Email: switchboard@qub.ac.uk
- Phone: +44 28 90245133
- In Person: Level 1 McClay Library
- Email: G.Norman@qub.ac.uk
- Phone: +44 28 90976283
- In Person: Level 3 McClay Library
Sub-Services
Provide the system to maintain the necessary information to provide an accurate service with support for billing and reporting
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays.
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
Graham Norman, Senior Systems Analyst
G.Norman@qub.ac.uk or Tel: 028 9097 6283
Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows:
- Level One escalation
- Graham Norman, Senior Systems Analyst
- G.Norman@qub.ac.uk or Tel: 028 9097 6283
- Level Two escalation
- Assistant Director (Digital & Information Systems)
- David Nelson@qub.ac.uk Tel. 028 9097 6095
- Level Three escalation
- Ian Purdy, Interim Director (Digital & Information Services)
- i.purdy@qub.ac.uk or Tel. 028 9097 6346