The Service is for

Staff, Students

Service Description

IS provides a database system and  service that enables Students and Staff within the University to look up internal Telephone numbers via the University’s web site

Contact Details

Users can contact the Service Desk as follows:

  • Email:                              switchboard@qub.ac.uk
  • Phone:                            +44 28 90245133
  • In Person:                      Level 1 McClay Library
  • Email:                              G.Norman@qub.ac.uk
  • Phone:                            +44 28 90976283
  • In Person:                      Level 3 McClay Library

Sub-Services

Provide the system to maintain the necessary information to provide an accurate service with support for billing and reporting 

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis 

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays.

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Graham Norman, Senior Systems Analyst
G.Norman@qub.ac.uk or Tel: 028 9097 6283

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346